How will the transition to a smart grid impact power utilities and their customers?

Smart grid implementation allows power consumers to double as electricity producers. It also helps incorporate more renewables onto the grid. Customers will have new choices and responsibilities. Regulators will face new challenges. Bottom line: The electricity market is on the cusp of a major evolution.

The Social Customer presents an exclusive e-book featuring leading experts on the smart grid and its customers. Discussion topics will include:

• How can utilities use the wealth of data that smart grid technology generates to better understand and serve power consumers?
• What are the specific privacy and data security issues raised by the smart grid, and how should the electricity industry deal with these issues?
• How can the adoption of common technology standards spur consumer adoption of smart meters and other smart grid applications?

Contributors include...

Esteban Kolsky

Esteban Kolsky is the founder of ThinkJar, a research and consulting firm specializing in customer experience, CRM, and feedback management. He is a multifaceted consultant with decades of experience in operations analysis.

Christine Hertzog

Christine Hertzog is a smart grid expert and consultant who authored The Smart Grid Dictionary, She was involved in the National Institute of Standards (NIST) initiative on Smart Grid Cyber Security and Interoperability standards requirement, with a focus on privacy.

John D. McDonald

John D. McDonald, P.E., is an IEEE Fellow and Director, Technical Strategy and Policy Development, with GE Energy's Digital Energy business. In this role, John sets and drives the vision that integrates standards, policy, regulatory and industry participation.

Alex Torpey

Alex Torpey is president of Veracity Media, a digital strategies and new media consulting firm.

Amelia Timbers

Amelia Timbers is a senior site curator at Social Media Today, which publishes The Social Customer. A lawyer by background, Amelia currently curates The Energy Collective, a Social Media Today site dedicated to smart discussions about energy policy and climate change.