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How communities or organizations are governed in their use of social media

Facebook Issues User Data Transparency Report

August 28, 2013 by Daniel Zeevi

After speculation that major companies like Facebook were involved in PRISM, a secret government program that monitors user data, Facebook aims to bring more transparency to its privacy policy. Previously, Facebook released a statement regarding the user data request process in place for government authorities. Now Facebook follows up on that statement by releasing its first Global Government Requests Report.[read more]

The Double Standard in Women's Equality is Alive and Well

August 24, 2013 by Gini Dietrich

Public Perception and Double Standards

So, we need to have a little chat. The chat isn’t a new one. In fact, it’s not a new one in the movement for women’s equality in the past 60 years. But there continues to be a double standard about women in the workplace so we have to continue to have the chat.[read more]

Amazon's CIA Deal: A Change of Heart?

August 2, 2013 by Mark Scott

Amazon in business with the CIA

After the rumors have been verified, it is safe to openly say that Amazon has entered business relations with one of the most important agencies in the US government – the Central Intelligence Agency. Instead of acting as a regular web host, this time we’re talking about something truly peculiar.[read more]

Pride and Prejudice Author's Portrayal Fuels Twitter Abuse

August 2, 2013 by Mike Merriman

Poor Jane! / wikipedia

Will Jane Austen's picture on an English banknote cause individual Tweets to finally include a "report abuse" button? Late last month, several female members of the successful campaign received rape and death threats after the announcement that the author will appear on the ten pound banknote in 2017.[read more]

Is Freedom of Tweet a Right or a Wrong?

July 31, 2013 by Brian Solis

Twitter switch / shutterstock

Twitter and Facebook are under fire for the role each platform plays in unknowingly tolerating flagrant hate-fueled, public-facing obscenity and outright threats. As we live the digital lifestyle, our expectations are such that any menace should not only be dealt with accordingly, it should be done immediately.[read more]

5 Key Questions to Help Prioritize Your Work

July 29, 2013 by Josh Sackman

Prioritizing your work

Are you currently making the best use of your time on the job? Is your team working on the highest value projects? Without a clear system to prioritize, we may be setting ourselves up to mismanage our workload. Here are five key questions to help prioritize value over volume.[read more]

Why the Destination Marketing Organization Model Is Broken

July 13, 2013 by Frederic Gonzalo

Word of Mouth Marketing

Destination Marketing Organizations (DMO) are facing four key disruptors changing the travel industry landscape. Adapting their business model now means survival…[read more]


Social Advocacy & Politics: Bill Clinton vs. Hillary Clinton on Twitter

July 2, 2013 by Alan Rosenblatt

After resisting for years, both Bill and Hillary Clinton joined Twitter. Their welcomes were huge, with Hillary racking up over 440,000 followers within 36 hour. And Bill launched his Twitter presence with the Colbert bump, as Stephen Colbert practically shamed him onto Twitter on TV.[read more]


Digital Marketing Analytics in the Age of Surveillance

June 26, 2013 by Alex Baker

In today’s digital marketing environment there’s a very real need for actionable analytics. Unfortunately, in light of recent events, it’s hard to deny that the tools and methods we marketers use to collect these analytics bare an unflattering resemblance to the kinds of practices exposed by controversial NSA whistleblower Edward Snowden.[read more]

Intellectual Property Laws are Changing, But Too Slowly

June 25, 2013 by Jeremie Averous

Things seem to be changing in the perception of lawmakers. A new proposed bill could end the worst patent troll behavior by simply getting them where are the most vulnerables – money. Patent trolls are just a nasty way of doing business by taking advantage of real innovators through old tactics such as intimidation and brutal force in front of a court.[read more]


Social Advocacy & Politics: 80% of Obama’s Online Campaign Capabilities for Less Than $20 a Month

June 18, 2013 by Alan Rosenblatt

But while we all marvel at the power of Obama’s online campaign, the truth is that most of the tools his campaign used are available to ordinary citizens and advocacy groups for less than $20 a month. The platform that provides these tools is NationBuilder. I sat down with NationBuilder’s Vice President of Organizing Michael Moschella to learn more about this great tool.[read more]

NSA Phone Tracking and the Impact of the Digital Age on Personal Privacy

June 13, 2013 by Jay Osterholm

If you have tuned into any of the shout shows or news across the cable network board in the past couple weeks, you will have found no shortage of debates taking place among political pundits emphatically emitting their views. Some are crying it is a gross invasion of privacy, while others are contending it is an effective counter-terrorism tactic.[read more]

Building an Open Source City

June 13, 2013 by Adi Gaskell

Jason Hibbets is an open source advocate, and the author of a book on building an open source city. An open source city is a place that applies the culture and philosophies of the open source movement. In the book, he outlines five characteristics that help to make a city ‘open source.’[read more]


Does Social Media Culture Condone Secret Surveillance?

June 12, 2013 by Christopher Hansen

In a sense, social media embraces a flagrant disregard for one’s right to privacy. The volume of information that is voluntarily posted can be staggering. The most avid social media user can conceivably be tracked throughout most of their day.[read more]

Is the Marketing World Prepared for the PRISM Backlash?

June 11, 2013 by Jon Burg

The average person on the internet knows nothing about third party tracking and targeting. The very idea that there is a third party that is tracking our online behavior feels wrong. It feels invasive. But in actuality this is both old news and benign.[read more]

The NSA PRISM Scandal and What It Means for You

June 11, 2013 by Fleire Castro

The NSA was recently embroiled in a scandal where it was revealed that it had collected massive amounts of data from private U.S. citizens using telecommunications services in a program called PRISM. It was revealed that the major technology companies, such as Google, Microsoft, Facebook, Yahoo and Apple, also provided data to the NSA.[read more]

Advertisers Take Note: FTC Guidance on Effective Disclosures in Digital Advertising

June 3, 2013 by Tia Fisher

Do you know how to comply with FTC advertising regulations on digital media? A summary and explanation of the March 2013 FTC guidance which explains how to make disclosures in digital advertising clear for consumers.[read more]

This Social Media Meltdown Is a Modern Cautionary Tale

May 15, 2013 by Garrett Button

It’s easy to read about best practices, nod your head in agreement, and then move on. But the fine folks Amy’s Baking Company are in the middle of writing a modern cautionary tale that shows just how important keeping control of your social self really is.[read more]

Online Platforms for Social Change: A Paradigm Shift in Government

May 5, 2013 by Craig Thomler

Government 2.0

After the Prime Minister announced that DisabilityCare, the National Disability Insurance Scheme (NDIS), would be partially funded through an increase of 0.5% in the Medicare levy, the CEO of Myer, Bernie Brookes, was reported to have told a Macquarie Investment seminar that the levy was a bad idea.[read more]


Legal Concerns: Your Facebook Account as Evidence in a Lawsuit

May 2, 2013 by Lance Godard

Social media as court evidence? You have a legal duty to preserve it. From attorney Emily Huters, "If you are involved in litigation where social media evidence within your control may be relevant, don’t delete the data or deactivate the account, which could lead to deletion."[read more]