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customer satisfaction

True Story: Following Your Customer's Marching Orders

December 20, 2013 by Jill Konrath

Customer Marching Orders

Most sellers I know barely plan for their upcoming meetings. They operate on cruise control, totally oblivious to what’s even possible if they’d engage in the opportunity. Selling is a thinking-intensive profession today. It requires you to engage your brain, to invest time learning, to strategize and create.[read more]

No Correlation Between Facebook Fans and Stock Market Performance [Social Media Study]

August 1, 2012 by Augie Ray

Does your business lust for an enormous Facebook fan count? Beware, tons of fans doesn't necessarily translate into stronger business results, studies show.[read more]

The difference between book clubs and organizational change

July 20, 2012 by Matt Heinz

Organizational change such as focusing on customer satisfaction is well and good, but you won't achieve it by telling everyone to go read a book.[read more]

5 reasons why chat beats voice and email and the one reason it might not

July 11, 2012 by Al Rose

The following blog post touches on five reasons why providing chat support to your customers surpasses voice and email as support channels and one reason it might not.[read more]