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7 Tips to Manage the Critics Online

April 10, 2014 by Gini Dietrich

Manage the critics online.

Create an internal policy. Everyone on your team—both internally and externally—needs to understand what your policy is for managing critics online. A bad situation can be made worse by a well-intentioned employee or external partner who doesn’t understand your policy.[read more]

The Social Media Trolls Will Always Be With Us

February 7, 2014 by Ken Mueller

Trolls will react negatively, even to good news.

I love social media, and the potential that it has for us, both on the personal and business levels. Just yesterday I was extolling the power of social media in my post, while the day before I was scratching my head at how some can use social media in a nasty way.[read more]

New Service Aims to Stop Trolls in Their Tracks

November 11, 2013 by Adi Gaskell

Stopping trolls

Nobody likes a troll, yet the web has proved a particularly fertile ground for them to set forth on their mission to annoy and upset people from behind the comfort of their computer screen. So a new platform that aims to stop trolling in its tracks should be of interest to us all.[read more]


Troll Fighting Tips and Tricks: The Moderation Protocol

October 18, 2013 by Tom Liacas

no trolls

Community Managers that deal with hot and heavy online spaces would do well to equip themselves with a Moderation Protocol, especially when delegating supervision to juniors. If material is published that is potentially damaging to reputation of your client, there should be protocols set up for alerting a point person.[read more]

Dealing With Social Media Trolls: Time to Get Tough?

August 7, 2013 by Mike McGrail

When a brand/business/organisation does something wrong, the fallout can often extend way beyond the 'real-life'. Negativity spills out across the web on forums, Twitter, Facebook and so on. It can be a real nightmare to deal with and even when the correct processes have been followed, there can still be people who will not let the issue go and carry on baiting and attacking the business in question.[read more]

Troll-Fighting Tips and Tricks: Rock-Solid House Rules

June 19, 2013 by Tom Liacas

Troll control tips!

Solid 'House Rules' are the anchor of a troll-proof Community Management policy. This subject comes up when I counsel clients who face attacks that threaten online reputation. Those who run social accounts that draw unwanted visitors will find this especially useful.[read more]

Seven Tips for Dealing with Online Trolls

May 2, 2013 by Gini Dietrich

People get behind their computer screens and say things to other human beings they’d never say in person. Like “real life” bullies, trolls need to get a rise out of their victims if they are to enjoy the interaction. If you spend any time online, you will eventually have trolls and anonymous people attack you. They will make you angry and emotional. They will get a rise out of you.[read more]

Troll Fighting Tips and Tricks: The Hall of Shame

April 29, 2013 by Tom Liacas

Having troll trouble online? Trolls have been with us from the day that computers were linked together and that online anonmity was made possible. As more and more people adopt social networks, encounters with these seedy denizens of the web rise in frequency, tainting many a person's first forays into online spaces. Here is a field-tested technique for dissuading trolls in forums and social networks.[read more]

Community Management: Key Considerations

April 3, 2013 by Michael Hahn

Community management / shutterstock

Does your community have too many rules? Are you a community manager always setting up rules to prevent or stop things from happening on a repetitive basis? Are you constantly upgrading the penalties? Don't let community management destroy the community itself.[read more]

Social Media Marketing "Expert" Advice That Will Send Customers Fleeing

March 25, 2013 by Shell Robshaw-Bryan

Internet troll

As social media proliferates and it becomes ever easier for people to self-publish, so the threat of misinformation increases. Don’t believe all of the advice that you read just because it is published on a popular blog or is written by someone calling themselves an expert.[read more]

Don't Feed the Trolls

March 1, 2013 by Vince Ginsburg

If you have anything that allows the anonymous public to send you input, it is bound to happen. I'm talking about trolls. Those rabble-rousers of the Web, the ne'er-do wells, the obnoxious jerks and put-downs. How is one supposed to deal with them?[read more]


Are We, Social Media Professionals, Destroying Social Media?

February 27, 2013 by Frank Eliason

The reality is brands are becoming the trolls, or spammers (at least in the way they do it today), which will hurt the social networks we use and cause people to find alternative places to track and participate in conversations.[read more]

Trolling: An Age-Old Problem That's Not Getting Better

February 6, 2013 by Adam Nisbet

The history of trolling very closely parallels the growth of the Internet – it is about as old as the idea of the Internet itself. Trolls were noted in the BBS (Bulletin Board Systems) and early Usenet topic forums that predated the Internet. Likewise, as social networks and user activity have surged online, the volume and severity of trolling behavior has increased worldwide.[read more]

How Trolls Wreak Havoc For Users and Site Owners

January 25, 2013 by Adam Nisbet

Recently, we have seen that abusive user actions have caused major pains for online communities and brands. Here's the scoop on some of the most infamous trolling.[read more]

Facebook’s New Target Group: Trolls?

July 11, 2012 by Jonathan Gebauer

Trolls are basically the only audience on the web who do not have a specialized social network, simply because it would not make sense. A place where trolls are among their own kind has no thrill or advantages for the average troll. But, if Facebook can offer distinct advanced functionality for the troll, while still maintaining the functionality for the average user[read more]

Beating Social Media Trolls

June 15, 2012 by Matt Rhodes

Anyone who engages online – both individuals and brands – is at risk of becoming the victims of trolling. Here are some top tips to help you avoid being a victim...[read more]