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The Explosive Growth of Cloud Computing [INFOGRAPHIC]

April 17, 2014 by David Eaves

Cloud computing.

The 1st section of the infographic is about the growth of cloud computing, from its initial inception in 2008, to the widespread adoption we see today. There is a graph that shows that in 2008 the cloud computing industry was estimated to be worth $46 billion and in 2014 it is estimated to be worth more than $150 billion.[read more]

Oracle Has Sunny Forecast for Cloud Computing

March 21, 2014 by Mark Smith

Ventana research

At Oracle’s recent cloud computing analyst summit in sunny Palm Springs, the company’s executive team insisted that it sees clear skies for its efforts in cloud computing. The summit was led by senior executive Thomas Kurian, who runs the entire product organization and reports directly to CEO Larry Ellison.[read more]

Cloud Computing's Future: Better Online Customer Care?

February 6, 2014 by Vanessa DiMauro

cloud computing

How can a cloud-based organization deliver on the promise of virtual customer service? The answer is simple: create an experience that closely aligns with the in-person hand-holding that we have all come to want and expect — delivered virtually.[read more]

IBM Social Business Bets on Key Application and Technologies

October 25, 2013 by Richard Snow

Types of interaction

IBM joins up the two sides of the equation – a smarter workforce and superior customer experiences – with its platform for social business. Companies can access it through the IBM SmartCloud, a private cloud, on-premises or using a hybrid model.[read more]

Verint Utilizes Voice and Feedback to Advance Employees and Customer Satisfaction

October 3, 2013 by Richard Snow

top 5 customer service challenges

Verint has been steadily addressing integration and user interface issues by taking an information-driven approach and adding extensive analytics capabilities to the overall portfolio. During recent briefings I learned that Verint is coming out with two new releases.[read more]

Amazon's CIA Deal: A Change of Heart?

August 2, 2013 by Mark Scott

Amazon in business with the CIA

After the rumors have been verified, it is safe to openly say that Amazon has entered business relations with one of the most important agencies in the US government – the Central Intelligence Agency. Instead of acting as a regular web host, this time we’re talking about something truly peculiar.[read more]

Mobile Business Transactions: What, Who and Why

February 7, 2013 by Beth Worthy

If you’ve ever visited a store that utilizes “Self Checkout,” you can appreciate the time savings that it offers to consumers who need to quickly get in and get out with their purchases. But what if there was something even better and even faster than self checkout? The future of shopping is just around the corner and it is coming in the form of mobile transactions, or mobile checkout.[read more]


Google Drive and the Future of Your Online Marketing

April 24, 2012 by David Amerland

Google Drive signals the expansion of Google's ecosystem as it spreads its net across the web.[read more]

5 Key Considerations for Your Business Social Intranet

April 24, 2012 by Andre Bourque

Image source  

As advised by IGLOO Software, business have five key considerations they should take in determining their social software needs.[read more]

5 Key Tech Trends Driving Social CRM

June 20, 2011 by Harish Kotadia

Social Media channels are the new front-end of CRM system and CRM system should be designed in such a way that it captures all relevant information from Social Media channels and uses Predictive Analytics and Knowledge Management tools to derive insights and help in decision making. Here’s how five key technological trends are driving evolution of CRM into next generation Social CRM systems.[read more]


Four Questions with Microsoft's Brad Wilson: CRM, Life in the Cloud and Defining What Makes an Influencer Influential

February 9, 2011 by Robin Fray Carey
Brad Wilson, General Manager, Microsoft CRM Dynamics

Brad Wilson is the uber-talented general manager of Microsoft’s Customer Relationship Management (CRM) Group. He heads up the global product management and marketing and is responsible for driving awareness, demand and revenue for Microsoft CRM on a worldwide basis. In January, the company announced that they were bringing Microsoft...[read more]

Cloud is the new black

November 24, 2009 by Martin Koser

It seems like that, anyway I thought it cool to collect some videos and slideshares. Small wonder I begin with a video courtesy of Simon Wardley, held at OSCON ‘09 (will add the video of his talk at E20SUMMIT once it's ready) … … and continue with slides from James Governor I earmarked this week because of this...[read more]

Defining Cloud Computing for Business Users

October 12, 2009 by IsmaelGhalimi

Like any new IT trend, Cloud Computing gets its fair share of hype, and with it comes a multitude of vendors that use the terms in ways it was never intended for, therefore making it devoid of any sense. When pushed to the extreme, a simple server connected to a network seems to qualify as a cloud, thereby allowing pundits such as Larry...[read more]

The Next Evolution in Sales & Customer Service: Twitter in CRM

September 11, 2009 by Crystal King

Early this week announced that they have added Twitter functionality to the latest iteration of their product, Service Cloud 2. This is intriguing news for enterprises and represents some forward thinking by the Salesforce team. Enterprises have been dabbling with Twitter for the last couple of years but it's been hit or...[read more]

Le talon d'Achille de l'informatique dans les nuages

August 6, 2009 by Michelle Blanc

Ce matin, nous avons un autre exemple éloquent du talon d'Achille de l'informatique dans les nuages (aussi connu sous le nom de cloud computing). Il s'agit de l'indisponibilité du service pour les utilisateurs. L'un des principes de base de la sécurité des services informatique est ce que l'on appelle la...[read more]

The Cloud Shall Part

May 6, 2009 by Jonathan Salem Baskin

The way that "cloud computing" is marketed makes me expect a pitch for deed to a bridge in New Jersey will come next. In a sentence, cloud computing is when data, services, and apps that run on one of your computing devices are available on all of your devices because they run somewhere else.  That somewhere is called the cloud...[read more]

Cloud Nine

April 9, 2009 by Ajay Ohri

I got a note saying my entry below has been accepted for the Cloud Slam 09 Webinar If you want to hear me speak on Cloud Computing, please mark your calendars for April 21. Here is the Link to April 21 Webinar-   Abstract.   The cloud computing paradigm offers unparalleled access to computing resources both...[read more]

SaaS or Cloud, A Rose by Any Other Name Smells Pretty Sweet These Days

April 3, 2009 by Robin Fray Carey

Although SaaS (the delivery of “software-as-a-service”) has been around since 1999, it's been getting a lot of attention these days for two reasons: its ability to cut up-front costs and the explosion of new applications available either as SaaS or from its near relative, cloud computing.Last week in New York, at a special...[read more]

The Enterprise Cloud

February 5, 2009 by MasterMark

Warning: this is a long, complicated post. But, as I've explained before, that's what I think a blog is for. If you want brevity, try Twitter. Caveat emptor. Cloud computing. Buzzword ascendant. And for a good reason -- it's a big deal. I've been studying and thinking about it for the last year and half or so, and I'm convinced of that,...[read more]

Saving your contacts in the ‘cloud'

January 7, 2009 by Angelo Fernando

If you haven't heard of cloud computing, where have you been? Seriously, not many people know about this, and those who do are quite confused about it. For good reason that I will get to in a moment. But there's a service I came across that seems like a good way to get those business cards thrust at you at a recent conference or event...[read more]