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Social Trust Factor: 10 Tips to Establish Social Business Credibility

December 17, 2012 by Pam Moore

When building an online persona and brand usually we start with the most basic aspects including over arching brand, logo, colors, core messages etc. All of these are foundational to success. We develop our plan, develop our platform, create and launch our brand presence, integrate social with our business goals and start the social media engagement. However, after a few months goes by we realize nobody is buying from us.[read more]

Customer Service and Social Media: Our Love/Hate on this Growing Relationship

December 15, 2012 by Your Social Move

Now, brands are expected to address issues as they arise online. While this is great for the customer, many brands are left feeling uneasy about this change. Here are some thoughts on developing Customer Service on Social Media[read more]

Social Media and the Boardroom: Much Work Remains

December 11, 2012 by Bill Ives

There is an awareness of what social media is and its potential impact but few pay attention to it as 90% report a basic understanding of this now established fact. However only 32% of their companies monitor social media to identify risks and only 14% measure social media sentiment about their organization.[read more]

Are There Too Many Brands Using Content Marketing?

December 11, 2012 by Patrick Murphy

It’s simple, just be original. Originality is what every writer strives for, there’s no reason content marketers should be any different. We should create new ideas and find genuine and interesting twists to put on our content. We should find our own ways to be exciting, interesting or funny, rather than jumping on a bandwagon.[read more]

The False Promise of Pinterest for Financial Services

December 9, 2012 by Augie Ray

A year or so ago, as Pinterest started to garner media attention and a mass audience, a host of agencies and consultants that focus on the financial services industry launched a wave of blog posts and presentation decks to champion the power of this new image-sharing platform for banks, insurance firms, credit card companies and credit unions. A year or so later, those optimistic predictions have been largely unrealized. While Pinterest is proving successful for retail, home goods, media, style and other categories, it is not proving to be the "next big thing" for financial services.[read more]

Google+ Communities: The Last Nail in Facebook's Coffin

December 9, 2012 by J.C. Kendall

Google+ Communities, because of the added services available to Google+ Users and integration with all the other benefits of the Google infrastructure, simply blows Facebook Groups out of the water. Businesses can take advantage of all of the things they enjoyed on Facebook without having their content held hostage by EdgeRank.[read more]

3 Social Media Marketing Strategies to Increase ROI

December 3, 2012 by David Mercer

Social media marketing had a dismal showing over this year's thanksgiving weekend - achieving less than 1% of total sales. The ROI (Return On Investment) figures for eCommerce businesses from Black Friday to Cyber Monday are an indication of how poorly business understands social media and social media marketing.[read more]

Your 2013 Social Media Strategy: Grow a Pair.

December 3, 2012 by Mark Schaefer


There is an infection overwhelming social media strategy development and the virus is fear. I just read a number of reports all showing how CMO’s are still confused about what to do about social media. Really? It’s been on the table for at least 3-4 years now. Isn’t it time to figure things out?[read more]


Is Facebook Becoming Irrelevant?

December 2, 2012 by David Amerland

Facebook fails to grasp that the key to unlocking the value of online relationships resides in relevancy and context, two elements that truly guide engagement.[read more]

Facebook: Waste of Time for Most Advertisers

December 2, 2012 by J.C. Kendall

Google+ recently likened an advertisement on Facebook to a man wearing a Sandwich sign walking up to a couple of people having a conversation on a sidewalk. The advertisement is an unwelcome interruption. If you run a business, and you are looking to make money through driving people from Facebook to your products or services, Facebook is very likely not in any way worth the amount of time or expense required.[read more]


Put Your Money Away! Stop Spending It on SEO

December 1, 2012 by Chad VanCalster

Yes, there was a time that little tricks and cheats would skyrocket you to the top of the search engine rankings. That time has come, and unfortunately it’s time to fire your SEO company.[read more]