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How to Leverage Price Premium by Building Brand Equity

March 6, 2013 by Christopher Jan Benitez
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People are willing to pay more for higher-priced brands over others. The brand – not the product – determines how much people should pay for it. In order to maximize the value of your product in the market, below are ways on how you could develop your brand equity.[read more]

Using Social Media for Customer Service

February 13, 2013 by Wayne Baumgartner
4

Many entrepreneurs and personal brand individuals utilize their already-established personal network to market themselves to a wide audience, forgoing the use of a business page. But you should consider how much more effective a business page would be for your social marketing strategy.[read more]

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Is Your CEO Asleep at the Social Media Wheel?

August 11, 2012 by Miguel Salcido
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The truth is that there are plenty of company heads out there nationwide that have their heads buried in the sand when it comes to social media. If you work for one of them, do them and your company a favor: Go pick up a shovel and start digging them out.[read more]

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How to Win Friends and Influence People… in Social Media (Exclusive Summary)

July 30, 2012 by Brian Cugelman, PhD
4

If Dale Carnegie were to take a community manager job today, we’re pretty sure he would have had no problem mastering his ‘new’ role. "How to Win Friends and Influence People… in Social Media" will show you the top 10 principles of effective community management based on the world's leading book on persuasive communication.[read more]

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Engagement or Intrusion? When do "vendors" cross the line?

July 30, 2012 by Hollis Tibbetts
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Where do brands draw the line between engagement and support? When does it become "intrusion"?[read more]

Why Facebook Needs a Want Button

July 12, 2012 by Deborah Sweeney
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Like what you see? There’s a button on Facebook for that. Like it so much that you want it? There… isn’t a button for that. But for company brand fan pages, there should be.[read more]

Celebrities Are Killing Your Twitter Marketing Campaign

June 15, 2012 by Adam Leiter
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Because of their massive audiences and follower fanbases, celebrities on social media, Twitter in particular, have become a prime target for brands looking for help in spreading messages. But you could be killing your own Twitter marketing campaign by focusing on celebrities at this very moment.[read more]

Predicting Moods Using Social Media

April 18, 2012 by Matthew Harris
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You watch his face wiggle up and down (he has particularly excited eye-brows) with the general mood of the UK from 2009 to 2012. It's warming and relatable to see a human face representing the entire mood of the UK, especially when he starts smiling around Christmas.[read more]

Can You Legally Own a Twitter Hashtag?

March 30, 2012 by Deborah Sweeney
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Predicting what kinds of hashtags will take off and become the next biggest online meme is anyone’s guess but the power is in your hands to create it. So if the power is in your hands to create a hashtag, then why can’t you buy it? Can you own a hashtag if it tailored specifically for your usage, like a URL address?[read more]

Marketing for a Digital Age: How's Your Vision?

November 6, 2011 by Fiona Mulliner
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Marketing underpins the growth and success of any business, and central to an effective marketing strategy is your business vision: Why you're here and what you're trying to achieve. What's your vision and how clear is it?[read more]

Social Media Guide: Getting Started With Social Media Strategy

September 29, 2011 by Gareth Case
3

"In my opinion social media should form a part of every company’s marketing strategy, big or small. The way in which you use it will depend on many factors such as what your goals are and who your audience is but here is a short guide for getting results from social media quickly."[read more]

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Five Tips for Creating Meaningful Infographics

September 19, 2011 by Michael Zimmerman
1

As writers or researchers or designers or publishers, our reputations are always on the line. When people view our work, they make judgments about us. When we mislead them, they are likely to consider us deceptive or sloppy or lazy. And no matter which conclusion they draw, the damage to our brand can be fatal. These five tips can go a long way toward improving your social credibility.[read more]

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Social Media for Business is About Giving, Not Taking

August 23, 2011 by Michael Zimmerman
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Many organizations – and particularly businesses – still look at social media and wonder, “Where’s the value?” From their perspective, social media fails to deliver the goods. And the bad news is, from their perspective, it probably always will – because the question “What can I get out of social media?” misses the very point of social...[read more]

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What Social Media Can Learn From American Idol

June 6, 2011 by LaRae Quy
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The new judges on American Idol showed what happens when brands are humanized. The American Idol brand has regained a heart and soul. Can you say the same about your brand?[read more]

Why Your Employees Should Be on Social Media Sites

April 6, 2011 by .Elissa Nauful
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If you’re like many business owners or managers, you may hesitate to allow your employees to participate on social media sites. What if they spend hours on Facebook instead of working?And what if they say bad things about the company? Find out how your employees can be your biggest assets if you stick to a few guidelines.[read more]

The Future of Social Media

February 23, 2011 by Austen Mayor
4

Can we forecast the future of social media? What about going out on a limb to illustrate innovative ways of seeing this field? Chris Brogan just posted “The Future of Media”, but it was not his intention to talk about the future of human connections between those media. In this post, I am going to use a few case studies to point out that right now is the "future" of social media.[read more]

Dig ‘DEEPER’ Into Social Media by Hiring Qualified Consultants

February 17, 2011 by Elliot Volkman
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Companies and organizations often seek out social media consultants, but may not be achieving their desired results. By applying the 'DEEPER' method, you are more likely to get more depth and success with social media.[read more]

Most Influential Teens Socialize Offline More Than Average

July 1, 2010 by Oliver Hellriegel
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Online Influencers are more likely than the average teen to participate in social media activities by updating their status at least once per day. The study also shows, that they are sending 3,000 texts per month and spending more time socializing and influencing their peers offline.[read more]

Three Top Ways to Damage Your Brand With Social Media

September 24, 2009 by BL Ochman
4

While social media can do a lot to humanize a brand; increase the effectiveness of customer service, and create brand evangelists, it also can cause damage.I've said this before, and I'll say it again - brand management is a matter of common sense. People want to be heard, they want a human being to say "I'm sorry that happened, let's...[read more]

Social Media Excellence and a Side of Fries

August 25, 2009 by Jay Baer
2

Mary is awesome!! She is always smiling, has a great attitude, has a kind word to say and makes you feel special. I am a big Mary fan. - posted by Dora Yee Kwok on the “I Love Mary @ McDonalds/Chandler” Facebook group Mary Moss may be the most successful headset-wearing brand ambassador in the country. She's manned the drive...[read more]

 
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