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Envision Takes Workforce Optimization to the Cloud

January 29, 2014 by Richard Snow

workforce applications

Envision has carved out a slice of the workforce optimization market by offering its suite of products as cloud-based services. In addition to core products, it offers speech and desktop analytics and customer feedback management through surveys and our part of my research agenda.[read more]

IBM Social Business Bets on Key Application and Technologies

October 25, 2013 by Richard Snow

Types of interaction

IBM joins up the two sides of the equation – a smarter workforce and superior customer experiences – with its platform for social business. Companies can access it through the IBM SmartCloud, a private cloud, on-premises or using a hybrid model.[read more]

Verint Utilizes Voice and Feedback to Advance Employees and Customer Satisfaction

October 3, 2013 by Richard Snow

top 5 customer service challenges

Verint has been steadily addressing integration and user interface issues by taking an information-driven approach and adding extensive analytics capabilities to the overall portfolio. During recent briefings I learned that Verint is coming out with two new releases.[read more]