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financial services

6 Types of Content Financial Services Firms Can Use

April 2, 2014 by Michael Bird

Content for financial services firms.

Let’s not call the financial services industry reluctant to employ content marketing schemes – let’s call them cautious. Content marketing’s dynamics, and the regulations and channels it exists within are constantly changing. The latter condition, in particular, means that certain companies are frightened to publish certain pieces.[read more]

5 Ways Financial Services' Customer Experience Will Improve in 2014

December 19, 2013 by Jeannie Walters

Financial service customer experience (dullhunk)

It’s a month of predictions! In this installment, I will be looking into my crystal ball and focusing on the financial services industry: this would be banks, credit unions, financial planners, insurance and more. I like to think things will look up for their customers in 2014.[read more]

The False Promise of Pinterest for Financial Services

December 9, 2012 by Augie Ray

A year or so ago, as Pinterest started to garner media attention and a mass audience, a host of agencies and consultants that focus on the financial services industry launched a wave of blog posts and presentation decks to champion the power of this new image-sharing platform for banks, insurance firms, credit card companies and credit unions. A year or so later, those optimistic predictions have been largely unrealized. While Pinterest is proving successful for retail, home goods, media, style and other categories, it is not proving to be the "next big thing" for financial services.[read more]

I Dreamed That I Was the Goldman Sachs' Social Media Strategist

May 15, 2012 by April Rudin

Here are some of the reasons why I think it's the ultimate opportunity to prove the potential impact that social media can have in managing reputation and tipping the scale in the all-important "court of public opinion." Executing a digital strategy for Goldman Sachs that would change the sentiment of both the public and Wall Street would be the validation that social media, and especially social media in the financial services sector, really works. It's the ultimate use case.[read more]


Social Media in Regulated Industries

April 30, 2012 by Chris Ricciuti

Social media use in regulated industries such as Financial Services and Healthcare is beginning to take hold. The benefits are clear - market your products, communicate with customers and get a pulse on your brand image - but it's important to adopt such technologies while adhering industry regulations.[read more]

Social Media & Financial Service Brands

February 6, 2012 by Martin Hill-Wilson

Social Media and Financial Services are getting to know each other pretty well. There are some obvious opportunities to be grabbed. For decades B2C verticals such as banking and insurance brands have littered doormats and TV screens with broadcast style messaging. Yet even the most inventive direct marketing only provided one way response mechanisms as a token form of interaction.[read more]


What’s in a Name? The Twitter Dilemma for Brands

February 4, 2011 by Philip Calvert

Who within a big organisation should a brand trust to keep the keys to the hallowed Twitter room? Is it the Marketing team, PR, Customer Service, Sales or someone else? And what rules should there be to ensure that brand values aren’t compromised? What safeguards are in place to monitor individual tweets just in case the keeper of the corporate Twitter account runs amok amongst the Twitterverse? Philip Calvert is a professional speaker on Social Media and the Founder of IFA Life[read more]

As The Citi Turns

March 17, 2009 by Jonathan Salem Baskin

So Citigroup reports a profit, Bernie Madoff gets led away in handcuffs, and the financial markets spend a few days in positive trading territory...and everything is OK again?I think every financial brand you could name -- from brokerage firms, to insurance companies and banks, and to the markets overall -- is in dire need of an...[read more]