Klout’s new algorithm came, saw and shook the world for many Social Media
professionals. Over the past few weeks, the blogosphere has been saturated with
anti-Klout articles. People scoured the interweb (I love that word) for every possible
story, sourcing any and all material that discredits Klout by highlighting even the
smallest chink in their armor.
Klout is the same company it was six months ago. Yes, there have been a few
changes, but as a whole it is the EXACT same company offering the EXACT same
service. Why the string of recent backlash? From privacy, to linking of accounts,
to incorrect topics of influence (all things people have complained about), these
problems existed since they rolled out the beta version. While I will concede that
people were talking about these issues long ago, the flood of negative sentiment
only came after the new algorithm went live. Coincidence? I think not.
What I am about to say will upset many people who read this. Plainly stated, I don’t
care. Your score dropped because you were gaming the system. You concentrated
on “following” just to get a “re-follow.” You obsessed with the numbers, and not the
influence you have over your network. You know the people with 65k followers
that follow 65k back? Do you wonder how they possibly could ever interact with
that many people? They can’t, and Klout (rightfully so) made changes to the scoring
systems to reflect just that.
I believe that many of the people whose Klout scores dropped were using one of the
many automated follow tools, or a very popular manual one like Refollow. Tools
like Refollow are valuable, and I do not want to take away from its usefulness, but
with power comes responsibility. There were waves of you, falling over each other,
stacking follows on top of follows and multiplying the numbers. You were following
and being followed not based on the merit of your tweets, but because the person
following you would be able to track whether or not you followed them back.
This was not a community built on engagement, leadership or influence, but a
community built of returning a follow with a follow. It was a community built on
spam accounts, people looking to build a brand, and those obsessed with justifying
their position as a “Social Media professional” with large numbers of followers. It
was a house of cards, blown away by Klout’s algorithm.
Across the board, in every industry, people are constantly searching for an easy way
to the top. There isn’t one. For those of you with a Klout score that rubbed shoulders
with Barrack Obama’s (until a few weeks ago), you are finding this out the hard
way. If you have a followship of 300k but only influence 15k, you have built your
Social Media empire in reverse. You have erected a beautiful wall with no support or foundation.
Klout measures the influence of your message. When your message is not influential
to your OWN network of followers, why on Earth should it matter how many people
follow you, re-tweet you, or @-mention you?
For those of you who take your falling score personally (most of you won’t admit
that you do), I would suggest that you stop growing an unengaged followship and
interact with the people that follow you. I would also suggest that you un-follow the
dead weight, even if it means a decrease in those who follow you. In the end, you do
not want a follower based on whether or not you follow them. Trust me.
Social Media Cries a River: Thank You, Klout
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SpeakSocial said:
Great Post by Jason Falls, give it a read.. http://www.socialmediaexplorer.com/social-media-marketing/dont-quit-klout/
"Pardon the rant today, but if I see another melodramatic blog post about how you’re quitting Klout and canceling your account, I think I might vomit. Doing so not only confirms your ego was so huge that you thought your Klout score mattered in the first place, but trumps that because you’re admitting you’re quitting Klout because, after your score went down, you decided it didn’t matter as much. Poor baby!"
Franco Gonzalez said:
Funny how easy it is to allow guages and tools
to overrun the actual mission or objective at hand.
Far too many people allow the tail to wag the dog
when it comes to social "networking."
Klout and other measurement tools are nice
to use and analyze but the ultimate mission
is to pay attention to what your market is
actually doing with your social engagement.
Are you generating more leads?
Are you generating more sales?
Is the goodwill you're creating
attraction more people to your brand?
Is your social engagement working for
or against you in the real world and not
just on measurement tools?
Is your social networking helping to
serve your audience better and deliver
value and closer "bonding" of your brand
to customer?
Everything else needs to be handled
with a mature mind and not like people
are back battling the popularity games
of high school.
But that digs back to the real reason
why people are using social media to
begin with. Some ARE back in the popularity
game of high school.
Others use it for business in a different way
and could care less what Klout or other
tools say.
Just depends on your "why."
Much ado about nothing...
SpeakSocial said:
I think it's funny how into their Klout score everyone is. If one doesn't care about the score it would seem that one wouldn't be so incredibly reactionary to them. They tricked me! They don't matter! They lie!
You know what it's like to not care about Klout?..you just don't care. It's easy.
I like the Klout guys, Joe is my homeboy. They are smart and they are trying to respond to the negativity they get with open, honest answers.The same tenants that the "social media experts" preach on every day. Remember your own advice.
Hamlet:
Madam, how like you this play?
Queen:
The lady doth protest too much, methinks.
jkcallas said:
Slobodan Milosevich who done many terrible things in my own country was my Home Boy as well and as hard as it is to criticize your own country and nation I did it. I was open and rational and i cared at that time for people not my home boy.
To answer your question how i can manage 12K, answer is here for you, i am transparent, i use twitter lists. On one list i can add 500 people. I can have 20 lists which allows me 10K followers. I follow back 9K of people and they are all arrange in my lists. Now to answer you how Pam for example can manage 60K+ people answer is simple. The tool that is perfectly approved by Twitter Formulists allows you to manage more then 20 lists. You save list to your back up account so you got 40 lists and so on... Using tools like Tweetdeck and Hootsuite allows you to see all of your lists. I have my lists arranged by community and that's how i manage my followers.
So my point in this is, before calling and accusing people of wrong doing, Anndy should check out the facts.
I agree with both SoftwareHollis & rohnjaymiller. The fact remain the same, by the law once i opt-out myself from Klout, Klout has no legal bases anymore to track my acclivity, and do they respect my wish ? No they don't. I got proof that Klout only mask our profile and nothing else, our profiles are not opt-out.
Also agenda of Klout is very clear, their business model has nothing to do with metrics and influence, but is pure model of advertising. Why Klout would be interesting in our household income, size, race, gender if not for being more accourate when they need to sell the perfect list of people to their advertisers.
I think is wrong hiding youserlf behind the facts of wrong doings as Klout cleary does.
Your homeboy Joe spin their story harder then Clinton spun the blue dress - of course in my opinion.
rohnjaymiller said:
Speak:
Klout wants to be FICO of social media, rating human beings behavior and publishing public scores about them without their permission, and with zero accountability. I don't care if he's your homeboy, he's running a fundementally evil, poorly designed and administered public scoring system and trying to make it the gold "standard of influence."
People protest all the time in this country. And often times it's for good reasons, and some times it's not protesting enough that's the problem.
SpeakSocial said:
I read your blog, come on. Fundementally evil? Think Zuck would have responded in kind?
http://socialmediatoday.com/rohnjaymiller/392574/klout-ceo-joe-fernandez-responds-critics
jkcallas said:
Well here we are again people who clearly don't understand difference between online popularity and influence. Sorry Anndy but did i missed the time when Klout made definition of what Online Influence is ?
Before anyone can measure online influence, let them define first. You are making your conclusion based on what ? What kind of qualifications do you have to judge people how they follow and what their following technique is ?
Followers or i will use more perfect term Audience always count even when comes to the Size of it. How Klout Calculate their true reach we don't know, so you have no bases of calling people out based on their numbers of followers.
If you theory is correct then please explain to me, how can an account of #FollowBackTeam has score of 84 ????
You clearly showed your integrity when you deleted your comment on Pam Moore original post. That tell us all your stand points. You could not even carry out a normal discussion, but here you are again attacking the very same people.
I opt-out myself from Klout from very much same reasons as many of my colleque did. Is not my score, still my score was in 70's when i took my profile off. I have 12K followers so you want to tell me as well that i use autofollow program ? I don't in fact i follow back only people that they do engage with me at some point and level.
Klout is talking on daily bases how their science team works on improving the Scoring system. To me, Klout has become the Tale of the Mad Scientist.
In my world, a Scientists has data which they carefully record, trials are run and experiments are engaged to prove a hypothesis. When a data supported and document experiment is found to support a hypothesis, the experiment must then be duplicatable or the results are deemed invalid. No Scientist in the Science world would ever toss their hands in the air and say, “Sorry we have a glitch and we are in Beta, so just be patient with us!”
One things you need to understand that you are calling out people who are building, leading and driving actions of communities. Ability to build, lead and drive action in community is how i define Online influence.
SpeakSocial said:
I think the issue is not Klout, the issue is personal promotion. Social Media is still in some people's mind the ultimate form of self promotion and self brand building. there is nothing wrong with that. I believe Andy's point was that to self promote and have it mean anything you have to do it the hard way. If you can manage 12k followers then more power to you. I can't. That many followers just become noise to me. But then again I'm not trying to build a business around myself as many have done successfully. Klout is allowed to tweak their algorithm all they want. And we are allowed to take them seriously or not. I think you make Andy's point when you say #followbackteam has a score of 84. Clearly Klout has to fix issues like that or Klout becomes irrelevant. And so Klout tries to correct how to determine people's influence and people who ranked high freaked out. Coincidence? Maybe, who knows? I propose you can't build, lead, or drive a community if you don't understand who they are. I hope Klout helps us do that better.
SoftwareHollis said:
Most of the negative coments have nothing to do with Klout's algorithm.
The criticism stems from Klouts bad behavior in other areas - transparency, privacy, profile scraping of Minors, etc.
I think you should do more reading before you go defending Klout.
Andy Gonzalez said:
I've read numerous anti-klout blogs. This is the reason for my blog in the first place. I would suggest that you reread my blog. You missed the entire point. It wasn't in defense of Klout but an observation of the those who bashed Klout in unison and why.PamMoore said:
As I have stated in response to similar comments you made on my blog, your assumptions are wrong Andy. You are putting anyone who left Klout into a bucket of folks who only care about the score and numbers of followers. You couldn't be further from the truth. I know many who left for the exact opposite reasons. I left because I no longer trust them as a company. I left because I didn't want to be a medium for them to exploit private accounts of Facebook minors who have don't know they exist. My score was in the top % of their rankings. It wasn't about score but about integrity and trust. It was also about an algorithm that has many holes in it. I am not and don't need to be defined by any number, list or other meausrement, good or bad.
I was just placed on a Forbes Top 10 Influencers list today. The focus of the article is on the influence and network of our following. I haven't dug into the details yet but it seems to blow holes in to your accusations you made of me on my blog stating I auto follow anyone back and my following is filled with spam bots. http://www.forbes.com/sites/haydnshaughnessy/2011/12/02/who-are-the-top-10-influencers-in-social-media/
I will not argue with you and refuse to banter back and forth again as you did on my blog but then came back and deleted your comment. If you'd like to have a real conversation about it feel free to email or call me and we can talk about such as professional adults.
Instead, I will simply advise you to do your research and get to know someone before you start casting wide spread false accusations.
It's a small world and we are all much better together.
Andy Gonzalez said:
Pam,
This blog had nothing to do with you personally. Why you would still be offended by a comment I apologized numerous times for is a bit perplexing. You seem to enjoy throwing the fact that i deleted my original comment, as if I was running from my point. I deleted it because it came off mean and did not reflect the kind of person I am...as I have stated. Please do not take it as weakness or unwillingness to debate you.
I'm sorry that I upset you. You still seem very angry about our original exchange. Here are a few things:
- This is not a disagreement between you and I. This has NOTHING to do with you. For that reason, there is no need to exchange contact information as we really have nothing to talk about.
- Why would I need to get to know you? This blog is not about you and by default not a "false accusation"
Congratulations on your top 10 ranking. Just know that I completely disagree with it.
PamMoore said:
The false accustations reference was the blanket accustations you are making to all of those who deleted their score, not just me. No where did I state this post was about me, nor would I care.
Funny Andy. Only reason I stated such is your blog post is much of the exact same words you commented on my blog before deletion, including the statements of using "Refollow." Must be a coincidence, no worries ;)
Have a good weekend. Time for me to go back to my spam followers & bots and have some bot conversation with them. Good thing for "refollow" ;)
Andy Gonzalez said:
It is no coincidence. I drew inspiration from my comment on your blog. Much like YOU drew inspiration from the hundreds of Anti-Klout blogs that came out a week before yours.
PamMoore said:
You talk in circles Andy. I did my own research before I formed my own opinion and wrote my blog post. The facts I obtained formed my opinion.
I could care less what you think Andy. You are basing your opinions and casting accusations of how people follow, engage, based on WHAT? Before 2010 were you working in business, marketing and social media or with telephone cable?
Andy Gonzalez said:
Did research involve reading other peoples blogs and hijacking their story? It's a tactic called "News Jacking"..... I wonder... You are absolutely right. In 2010 I was working for a infrastructure cabling company. Now, in 2012 I am on the mind of a "Forbes Top 10 Social Media blah blah blah". I've had blogs shared on MSNBC, Dallas Morning News, FuelTV and been in the Austin American Statesman. I'm proud with how far I've come in under 2 years. By the way...your 7 minute video on Facebook is painfully long. Almost all your audience is gone after the first 2 minutes (or so). One would think that a "Marketing Nut" would know that.PamMoore said:
I owe you no explanation. Don't flatter yourself, you are far from "on my mind." I only respond b/c I get the email notification of which I am going to turn off for this post going forward.
And for the record the video on my biz welcome page is 1.29 minutes (or so) vs 7. If it was a video on my personal page I am a bit creeped out why you would bother to find my personal Facebook page to begin with and 2 take the time to look for & watch a video? I am not one to block folks but this may have to be a first.
You started this conversation Andy, you blasted me on my personal blog & didn't have the guts to keep the comment there so deleted it. Your excuse was "you felt bad." ha
Grow up, act as a professional and quit picking fights with people you know nothing about. I am surprised Social Media Today is publishing your content to be honest given such. I know Robin and team likes to keep this as a professional yet open environment. Many of your comments are far from being objective or open to other opinions or ideas and instead are quite accusatory in broad swipes.
Andy Gonzalez said:
C'mon Pam...I blasted you on your blog? No way. I was a bit harsh and I took down the comment (something you will never let me live down). Then, in front of all your readers, I personally apologized to you. Sincerely apologized! You are the one who continued to take things personal. From that point, things spiraled, and here we are today. For that, I truly am sorry. You can choose to not believe that if you want, but in my heart, I know it to be true.
In this blog, I named no names. I accused you of nothing. You took it upon yourself to poke your face in here and be as unprofessional as anyone, then accuse ME of picking fights? Wow. I'm merely responding to you in the same manner you have interacted with me.
You know what? I've been in a pretty heated debate with Brain Solis about influence and management of a community. We had a very constuctive conversation, and a few months later, I had an "Engage or Die" sticker sent to me from him (or his people). Instead of Brian taking my comments personally, he debated me, openly and constructively.
My point is, I'm not the type of person to argue or harshly accuse. I am also not the type of person to be the target of another persons passive aggressiveness. Especially when I apologized for everything they are upset about.
All the best to you and yours, Pam. I hope that one day, this whole thing can be squashed and we can start over.
Damian Corbet said:
A brilliant article, Andy. Cuts to the chase - and if it ruffles a few feathers and upsets a few people, who cares? Nice work.
Andy Gonzalez said:
Thanks, Damian! I appreciate the feedback. I gotta say, I was anticipating some negative comments. Glad to see that there are people like you out there who agree with me. Hope you have a great day.
davidfrankk said:
So what exactly does this mean? Is Klout gone for good? Is it still here to stay? Will the sentiments and perspective of the users change for the better (un-following the back-following approach) ?
Andy Gonzalez said:
David,
This article was less about the future of Klout and more about the flood of negative sentiment after the Klout algorithm change. If you want my opinion, Klout is not going anywhere. They will continue to fine tune their scoring system until the get it right. They are a great company with a fabulous idea.
Thanks for your comment. Hope you have a great day.
Anne Diamantidis said:
Hear hear! ;)
snbogus said:
I knew that Klout needed a new approach when my score entered the upper 50% and I had not tweeted in (I'm ashamed to say) weeks. I don't understand the huffing and puffing when your Klout score adjusts, why not use that as motivation to do better? Although I adore Klout, what does it really mean? You're not going to be more or less important based upon it. Only your quality as a leader can do that.
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