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Best Thinkers Webinar Series

Social Media Today's Best Thinkers webinar series brings together the world's best thinkers and practitioners on social media and networked business. Best Thinkers webinars offer lively interviews and panel discussions with opportunities to brainstorm, ask questions and connect with other professionals around important topics such as building online influence, effectively curating content, best ethical practices in corporate blogging and much more. Reserve your seat today!

Upcoming Webinars

APR 22

Community: What to Outsource? What to DIY?

What are the pros and cons of outsourcing?

Full schedule »

Best Thinkers webinars also connect their audiences with some of the most social-media-savvy companies in business today. Here are some previous sponsored events:

Adobe

Harnessing the Power of Online Networks
How to Incentivize the Online Behavior You Need

How can you instill positive social habits in a community? Or give direction to the boundless energy of collective action on the web, either for social good or profit? The web offers many incentives that community and social manager can generate viral respect. This webinar explored the options and original ideas for reinforcing certain types of behavior in a community, ranging across case studies and applications Listen to the Audio Archive » or Learn about sponsorship opportunities »

Spredfast

Turning Likes Into Loyalty: How to Engage Profitably on Facebook

How can you translate Facebook Likes into valuable assets and customers that deliver real sales? It's been widely observed that even visitors who "Like" a company page often never revisit, and large numbers of visitors and Likes don't necessarily translate into leads, sales or even influence. How can your marketing strategy change this dynamic? Listen to the Audio Archive » or Learn about sponsorship opportunities »

Salesforce

Is Twitter the New Help Line?

More companies now are monitoring Twitter and other online social channels and responding in real-time - often within hours or even minutes. They know the power of social media and the capability of bad news to spread like wildfire. They also recognize the opportunity to influence the message by jumping into a conversation sooner rather than later. Listen to the Audio Archive » or Learn about sponsorship opportunities »

Upcoming Webinars

APR 22

Community: What to Outsource? What to DIY?

What are the pros and cons of outsourcing?

APR 24

Welcome to The Collaborative Economy

Hear from Jeremiah Owyang as he discusses the sharing economy. 

APR 29

Who is the Modern Customer? How Do They Want You to Talk to Them?

Learn more about the 21st century customer

MAY 06

It's All One Big Bucket: Paid, Earned and Owned

Join us for another great #SMTLive webinar!

MAY 13

IT vs Marketing: Who Owns the Data? Who Owns the Platform?

Discover how IT and marketing can work together to serve the customer

MAY 20

The Social Sales Cycle: Engaging Where Your Customers Are

Join us for another great #SMTLive webinar!

MAY 27

Video Social. Is 2014 really shaping up to be the year of video?

Join us for another great #SMTLive webinar!

JUNE 03

The Art and ROI of Listening: Turning Your Platform into a Marketing Machine

Learn how listening to your customer can give your company a competitive edge.

Learn from - and engage with - the best thinkers

Among our panelists and moderators are some of the very most influential and highly regarded experts in social media and social business. Every webinar is an opportunity to learn from these unique voices.

Paul Dunay Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is the Global Vice President of Marketing for Maxymiser, a leader in cross channel optimization. Connect with Paul on his blog Marketing Darwinism or Twitter feed @pauldunay.

Chris Brogan Chris Brogan is CEO & President of Human Business Works, a business design company using publishing and media to provide tools and smarts to help professionals work better, do the work they want, and to be brave. He is the New York Times bestselling co-author of The Impact Equation, and a sought-after professional keynote speaker. He also plays in the band, D3one3, with Jacqueline Carly.

Ray Wong Ray Wong a Principal Analyst and CEO at Constellation Research. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog "A Software Insider’s Point of View". With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise.

Maggie Fox Maggie Fox is the founder and CEO of Social Media Group, established in 2006 and one of the world s most highly respected independent agencies helping businesses navigate the socially engaged web.

“Social Media Today is the smart leader for insight about where media, marketing and technology are now and where they are going.” — Paul Greenberg, author of CRM at the Speed of Light

Inquiries

Interested in sponsoring a webinar? Please write us!

Sponorship of a Best Thinkers webinar puts you in touch with a sophisticated, engaged community of decision-makers. In 2012, over three quarters of our webinar audiences have included C-suiters, owners or managers.

Engaged Audiences

Our webinar guests are highly engaged. On average, one participant in five will have a question for the panel. On the social media front, our guests are not only listening to the panel, but participating in a social dialog over our #smtlive Twitter chats where a quarter of the attendees can be found discussing what they're learning.

Use Our Reach

When you sponsor a webinar, you put our social networking reach to work for you, both leading up to the event and during. With over a quarter of a million followers, subscribers and fans, word about our webinars gets around.

Advance promotion of a sponsored webinar includes:

  • Social Media Outreach
  • Newsletters
  • Email Blasts

Let Us Handle the Details

We've been at this for a while and understand what it takes to put together a successful webinar. In addition to telling the world via our social reach, we sweat the small stuff:

  • Lead Generation
  • Branding
  • Registration Pages

Get a Word In

Our webinars offer two key engagements opportunities for sponsors: Sponsors are welcome to choose a panelist, then make a call to action during the webinar.

Be sure to listen in on our past Best Thinkers archives, which include the full audio and of each webinar along with the panelists' presentations.

Multi-Screen Engagement: Marketing Across Devices
Participants: Linda West, Chad Parizman, Romi Mahajan and Paul Dunay
Webinar date: 4/15/14

Make Your Marketing Memorable with Visual Storytelling
Participants: Ekaterina Walter and Jessica Gioglio
Webinar date: 4/10/14

Story-Telling: To Crowdsource or Not to Crowdsource
Participants: Tobias Dennehy, Ira Haberman, Ciaran Bossom and Tom Teicholz
Webinar date: 4/08/14

Online Community: The New Secret Sauce for Customer Centric Enterprises
Participants: Tamera Rousseau-Vesta, Nathan Roth, Vanessa DiMauro and Paul Dunay
Webinar date: 4/01/14

Influencers 2.0 | ROI of the Influencer
Participants: David Amerland, Linda West, Carly Tatum and Robin Carey
Webinar date: 3/25/14

The Social Government vs. The Social Citizen
Participants: Alan Rosenblatt, Lindsay Crudele, Laura Bellinger and Paul Dunay
Webinar date: 3/18/14

Trust is the New Currency: Innovative Models for Business Transactions
Participants: Francesca Pick, David Amerland, Chris Abraham and Paul Dunay
Webinar date: 3/11/14

Too Many Platforms: The Next Wave of Social Management Integration
Participants: Melinda Byerley, Kat Mandelstein, Jason Eng and Paul Dunay
Webinar date: 3/04/14

The Social Employee: Transform Your Employees into Brand Advocates
Participants: Lee Diaz, Michael Brito, Gregory Shove and Robin Carey
Webinar date: 2/27/14

Social Organization: How Centers of Excellence, Collaborative Management and Seamless Enterprise Structures are Working
Participants: Vanessa DiMauro, Ekaterina Walter, Jessica Gioglio and Robin Carey
Webinar date: 2/25/14

Social Selling: It's About the Listening, Not the Talking
Participants: Bryan Kramer, Robert Moore, Tami Canizzarro and Robin Carey
Webinar date: 2/18/14

How to Turn Big Data Into Little Data
Participants: Katie Van Domelen, Tonya Mckinney and Tom Teicholz
Webinar date: 2/11/14

Mobile and the Store of the Future
Participants: Carrie Layne, Bonnie Stice, Kayla Green and Paul Dunay
Webinar date: 2/04/14

The Social Customer Engagement Index Webinar: Use & Effectiveness of Social Media in Customer Service
Participants: Dan Gingiss, Krissy Espindola, Rob Robinson and Brent Leary
Webinar date: 1/28/14

Social Organization: What are Best Practices for Internal Collaboration?
Participants: Sabrina Stoffregen, Jeffrey Ward, Dion Hinchcliffe and Paul Dunay
Webinar date: 1/21/14

Frankenmarketer: What is the Skill Set of the Modern Marketer?
Participants: Tami Canizzarro, Natanya Anderson, Simon Pearce and Robin Carey
Webinar date: 1/14/14

Social Media Predictions for 2014: What Do You Need to Watch?
Participants: Ekaterina Walker, Sandra Lopez, R "Ray" Wang and Paul Dunay
Webinar date: 12/17/13

Meet the Author - Age of Context: Mobile, Sensors, Data and the Future of Privacy
Participants: Shel Israel and Robin Fray Carey
Webinar date: 12/12/13

Leveraging Social Data for Customer Insights
Participants: Jason Kapler, Jay Krall and Tom Teicholz
Webinar date: 12/10/13

How To Boost Your Holiday Marketing on Facebook
Participants: Zach Mangum and Ramon Ray
Webinar date: 12/06/13

Customer Service for the New Customer: Transitioning to a Real-Time Service Model
Participants:Nathan Roth, Wendy Lea, Frank Eliason and Robin Fray Carey
Webinar date: 12/05/13

Reengineering for the Age of Social Selling: Structuring the Modern Sales Team
Participants: Jill Rowley, Sandy Carter, Anneke Selley and Paul Dunay
Webinar date: 11/26/13

The Realities of Realtime Marketing: Creating Teams, Building Trust
Participants: Peter Kim, Andrew Ashton, Pablo Henderson and Robin Carey
Webinar date: 11/21/13

Socially Driven Collaboration: How Social Business is Changing The Roles of Marketing and IT
Participants: Erika Jolly Brookes, Vanessa DiMauro, and Paul Dunay
Webinar date: 11/19/13

Native Advertising: Latest Ad Fad, or the Future of Publishing?
Participants:Tessa Gould, Dan Greenberg, Lauren Drell, Jack Krawczyk and Paul Dunay
Webinar date: 11/14/13

Social Media Hacks and Hijacks: The Best Tips and Tricks to Maximize Your Social ROI
Participants:Micah Fox, Mike Kail, Devin Redmond and Paul Dunay
Webinar date: 11/07/13

Making Predictive Analytics Productive: Are You Learning from Social Data?
Participants:Mike Liddell, Eric Siegel, Kaiser Fung and Paul Dunay
Webinar date: 11/05/13

Your Advocates' Content Outperforms Your Own: Learn to Leverage Advocates to Create Brand Content
Participants:Joe Pullizi, Lou Dubois, Greg Shove and Paul Dunay
Webinar date: 10/29/13

Your Advocates' Content Outperforms Your Own: Learn to Leverage Advocates to Create Brand Content
Participants:Joe Pullizi, Lou Dubois, Greg Shove and Paul Dunay
Webinar date: 10/22/13

What's the Right Mobile Move? Responsive Design, Apps, Tablets and More
Participants: Krissy Espindola, Jamie Turner, Tim Hayden and Paul Dunay
Webinar date: 10/15/13

Spreadable Media: How to Make Word of Mouth Work for You
Participants: Sam Ford, Jason Falls, Suzanne Fanning and Emily Yellin
Webinar date: 10/08/13

Social Media Monitoring, Outsourced: What's the Role of the Agency in Social Strategy?
Participants: Chris Vaughn, Bonnie Stice and Robin Carey
Webinar date: 10/01/13

Mobile, Social, and Best Customer Experiences
Participants: Erika Jolly Brookes, Jamie Turner and Emily Yellin
Webinar date: 9/03/13

The 21st Century Social Enterprise, Starring You: Building a Modern Personal Brand
Participants: Porter Gale, Michael Brito, Martin Jones and Robin Carey
Webinar date: 8/27/13

Driving Results from Enterprise Community
Participants:Derek Peplau, Devin Redmond, Caty Kobe, and Paul Dunay
Webinar date: 8/20/13

Paid vs Earned vs Owned: What Does an Integrated Strategy Look Like?
Participants: Sterling Bacon, Collin Douma, and Maggie Fox
Webinar date: 8/13/13

Inbound Marketing vs. Marketing Automation: Do Real Relationships Scale with Technology?
Participants: Pam Moore, Lee Odden, Dave Michaud and Maggie Fox
Webinar date: 8/06/13

Talking to the C-Suite: How to Get Buy-in for Your Social Strategy
Participants: Brian Ellefritz, Becky Carroll, Saul Berman and Maggie Fox
Webinar date: 7/30/13

Your Brand On the Social Web: A Key to Corporate Reputation
Participants: Ekaterina Walter, Anthony Johndrow, Beth Thomas-Kim and Emily Yellin
Webinar date: 7/23/13

The Essential Guide to Webinars: Deliver Value to the Right Audiences
Participants: Lisa Horner, Craig Rosenberg, Maria Pergolino and Paul Dunay
Webinar date: 7/16/13

Making Sense of Merging Data: How to Get Insight from Social, Unstructured and Legacy Data
Participants: Bruno Aziza, Don Springer, James Taylor and Maggie Fox
Webinar date: 7/09/13

Tying Tweets to Profits: Can 140 Characters Deliver ROI?
Participants: Kemp Edmonds, Ric Dragon, and Maggie Fox
Webinar date: 6/25/13

The SoMoLo Revolution: Staying Ahead of the Mobile and Geo-Location Marketing Curve
Participants: Jeanne Hopkins, Phyllis Khare and Maggie Fox
Webinar date: 6/18/13

Empowering Employees: Could Your Staff Be Your Best Brand Advocates?
Participants: Greg Shove, Jeff Bullas, Scott Jaworski and Paul Dunay
Webinar date: 6/11/13

Getting Results With Video: What Makes a Successful Web Campaign?
Participants: Mike Proulx, J. Scott Williford, Colin Evans and Maggie Fox
Webinar date: 6/04/13

What Is a Social Media Expert? Professional Development in an Evolving Field
Participants: Mari Smith, Pam Moore, Douglas Karr and Paul Dunay
Webinar date: 5/28/13

What Defines True Online Influence - And How Should You Wield It?
Participants:Mark Hatch, Ekaterina Walter, Nick Hayes and Paul Dunay
Webinar date: 5/21/13

What Is Social ROI Made of? New Revenue or Reduced Costs?
Participants: Erika Jolly Brookes, Wes Nichols, Shelly Kramer and Maggie Fox
Webinar date: 5/14/13

LinkedIn for the Small Business: A Pro Course on the Professional's Network
Participants:Chuck Hester, Neal Schaffer and Robin Carey
Webinar date: 5/07/13

Making an Impact on Facebook: Buy Attention, or Earn It?
Participants: Zach Mangum, Dennis Yu, Douglas Karr and Paul Dunay
Webinar date: 4/30/13

Social Media & Corporate Strategy: Changing Roadmaps and New Landscapes
Participants: Chris Boudreaux, Madhur Aggarwal, Douglas Billings and Maggie Fox
Webinar date: 4/23/13

Social Marketing & The Resourcing Challenge: Outsourcing vs. In-House r
Participants: Mikal Belicove, Chris Vaughn, Rob Key & Maggie Fox
Webinar date: 4/16/13

Trending Your Small Business: Twitter Strategies and Tips for the Entrepreneur
Participants: Julio Viskovich, Brittany Leaning, Derek Overbey and Paul Dunay
Webinar date: 4/09/13

Content Marketing That Works: Just-in-Time Vs. Planned
Participants: David Berkowitz, Elizabeth Closmore, Robert Rose and Maggie Fox
Webinar date: 4/02/13

Infographics, Images, and the Value of Impressions: Why are Visual Features Vital to Social Marketing?
Participants: John T. Meyer, David Langton, Lillach Bullock and Paul Dunay
Webinar date: 3/26/13

The Social Data Deluge: How to Convert Customer Data into Useful Predictions?
Participants: Bill Piwonka, Morgan J. Arnold, Seth Grimes and Maggie Fox
Webinar date: 3/19/13

Monetizing Facebook for Small Business: A Hands On Guide
Participants: Ramon Ray, Douglas Karr, Rich Krueger and Paul Dunay
Webinar date: 3/12/13

The Art of Social Selling: Does Social Media Disrupt Your Sales Cycle?
Participants: Jon Ferrara, John Philpin, and Jim Keenan
Webinar date: 3/05/13

Tapping the Global Social Surge: Social Media Booms with Emerging Economies
Participants: Thomas Crampton, Simon Kemp and Maggie Fox
Webinar date: 2/26/13

Build Your Own Ambassadors: How to Identify and Activate Brand Influencers
Participants: Chris Brogan, Greg Shove, Mark Schaefer and Paul Dunay
Webinar date: 2/19/13

How to Cultivate Your Community: Your Customers Are Talking - Are You Part of the Conversation?
Participants: Gerry Moran, Henry Min, Erika Napoletano and Maggie Fox
Webinar date: 2/12/13

Retail & the Mobile Web: Showrooming, Social Shopping, and More: Webinar Replay
Participants: Arnaud St. Paul, Carrie Layne and Paul Dunay
Webinar date: 2/05/13

Marketing and Customer Service Merge: How to Manage Socially Integrated Channels
Participants: Erika Jolly Brookes, Frank Eliason, Carol Borghesi, and Maggie Fox
Webinar date: 1/29/13

Social Media & Organizational Change: Disruptor or Facilitator?
Participants: Romi Mahajan, Vivek Bhaskaran, Joseph Jaffe and Paul Dunay
Webinar date: 1/22/13

Proving Social Media ROI: What is Engagement Worth?
Participants: Lux Narayan,Dr. Natalie L. Petouhoff, Arthur Bailey and Maggie Fox
Webinar date: 1/15/13

What's Next for the Social Media Age? Predictions from the Experts for 2013
Participants: Kat Mandelstein, Ray Wang, Peter Coffee and Paul Dunay
Webinar date: 12/18/12

Harnessing the Power of Networks: How to Incentivize the Online Behavior You Need
Participants: Lauren Friedman, Rob Fuggetta, Mark Kithcart and Paul Dunay
Webinar date: 12/11/12

Turning Likes Into Loyalty: How to Engage Profitably on Facebook
Participants: Jordan Viator Slabaugh, Augie Ray, Mark Fidelman and Robin Carey
Webinar date: 12/04/12

SEO, Influencers, or Quality- What is Your Trump Card in Content Marketing?
Participants: Wendy Lea, Jeff Ogden, Lee Odden and Paul Dunay
Webinar date: 11/27/12

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Innovation from the Crowd: How Customers Design Today's Products
Participants:Wil Merritt, Carl Esposti, Meredith Gould and Maggie Fox
Webinar date: 11/20/12

Effective Brand Marketing on Twitter: How to Rise Above the Noise
Participants: Morgan J. Arnold, Andre Bourque, Belinda Hudmon and Paul Dunay
Webinar date: 11/13/12

The Social Media Democracy: How Did Social Media Change the 2012 Election?
Participants:Katie Harbath, Alan Rosenblatt, Andria Krewson and Robin Carey
Webinar date: 11/06/12

The Social Customer Engagement Index Results Analysis
Participants:Brent Leary, Becky Carroll, Laurie Brooks, Laurie Meacham and Jason Duty
Webinar date: 10/30/12

Marketing Goes Mobile - and Local: How Location-Based Services Transform Mobile Marketing
Participants:Jeanne Hopkins, Arnaud St-Paul, Kathy Leake and Paul Dunay
Webinar date: 10/23/12

The Social Customer Interview with Paul Greenberg [Video]
Participants:Paul Greenberg and Robin Carey
Webinar date: 10/16/12

The New Visual Web: Pinterest and Image Driven Social Selling
Participants:Beth Hayden, Gini Dietrich and Robin Carey
Webinar date: 10/09/12

The Value of Content on Today's Web: Does Social Media Provide Paths to Monetizing Content?
Participants:Saul Berman, Barry Feldman, Arnie Kuenn and Maggie Fox
Webinar date: 10/02/12

Mad Men 2013: What's the New Role of the Advertising and PR Agency?
Participants: Matt Anthony, Michael Brito, Asil Toksal and Maggie Fox
Webinar date: 9/25/12

What Does an Influencer Really Look Like? How to Measure Online Influence that Makes a Difference
Participants: Nick Hayes, Rob Fuggetta, Vanessa DiMauro and Maggie Fox
Webinar date: 9/18/12

Linked And Your Brand: Are You Getting the Right Value?
Participants: Chuck Hester, Viveka Von Rosen, and Neal Schaffer
Webinar date: 9/11/12

How Can Content Curation Support Crisis Communications?
Participants: Shel Holtz, Suzie McCarthy, Roy Morejon and Robin Carey
Webinar date: 9/4/12

Is Social Still Cool? What Social Says About Your Brand
Participants: Gabby Nelson, Erika Napeletano, and Maggie Fox
Webinar date: 8/21/12

Heard it From The Gripevine: How Customer Complaints are Hurting Your Business
Participants: Dave Carroll, Micah Solomon, and Paul Simon
Webinar date: 8/14/12

The Death of Paid, Earned and Owned Media
Participants: Matt Heinz, Michael Damphousse, Craig Rosenberg and Maggie Fox
Webinar date: 8/07/12

Content Marketing for the Social Web
Participants: C.C Chapman, Ann Handley and Maggie Fox
Webinar date: 7/31/12

Social Media and Investor Relations
Participants: Jeff Corbin, Jaime Fitzgerald, Victor Gaxiola
Webinar date: 7/24/12

Can New Collaborative Tools & Strategies Revolutionize the Way We Work?
Participants: Jacob Morgan and Dion Hinchcliffe
Webinar date: 7/17/12

The Art of the Social Sale
Participants: Adam Metz, Skip Miller and Anneke Seley
Webinar date: 7/11/12

Next Generation CRM: Social Media Management and Monitoring
Participants: Mike Lewis, Leslie Poston, Paul Gillin, Taulbee Jackson, and Brent Leary
Webinar date: 7/10/12

Which are the Metrics That Matter in Social Media?
Participants: John Gordon, Heather Holdridge and Robin Carey
Webinar date: 6/26/12

The C-Suite and Social Media: Will They Ever Buy In?
Participants: Peter Korsten, Peter Kim, Tom Chernaik, and Maggie Fox
Webinar date: 6/19/12

How Does Social Media Work Abroad? A Global View of the Online World
Participants: Brian Ellefritz, Robin Grant and Adam Zawel
Webinar date: 6/12/12

Can Online Networks Make an Offline Impact?
Participants: Veer Gidwaney, Eric Harr and Maggie Fox
Webinar date: 6/5/12

Learn to Blog Your Brand: Cultivating an Effective Personal Brand Online
Participants: Stacy Debroff, Wendy Bryant Beswick, and Deb Dib
Webinar date: 5/29/12

How Do You Scale Personal Engagement? A Fresh Look at Marketing Automation
Participants: Scott Martineau, Adam Metz, and Eyal Ronan
Webinar date: 5/22/12

Who's Winning With Online Video: Determine the Marketing ROI
Participants: Doug Simon, Robin Carey, and Mike Proulx
Webinar date: 5/15/12

Are You Listening to Your Customers? How to Build an Effective, Customer-Focused Enterprise
Participants: Lara Lee, Jenny Dervin, Sam Ford and Emily Yellin
Webinar date: 5/08/12

What are the Best B2B Social Practices Right Now?
Participants: Jonathan Becher, Jason Breed, Paul Gillin and Maggie Fox
Webinar date: 05/01/12

Social Media and Non-Profits: Networking for a Cause
Participants: Banafsheh Ghassemi, Susan Tenby, Tammy Gordon, and Brad Attig
Webinar date: 04/24/12

How to Build and Leverage Great Content Online
Participants: Pawan Deshpande, Steve Momorella, and Pam Moore
Webinar date: 04/15/12

The Total Life Cycle of the Social Customer
Participants: Virginia Miracle, Natanya Anderson, Aileen Dreibelbis and Chuck Hemann
Webinar date: 04/10/12

Women and Social Media: Passion + Purpose=Conversion
Participants: Elisa Camahort Page, and Maggie Fox
Webinar date: 04/03/12

A Global View of Social Media
Participants: David Meerman Scott, and Thomas Crampton
Webinar date: 03/27/12

Social Media as a Small Business Tool
Participants: Matt Trifino, Laurie McCabe, Jason Stoddard and Lauren Simonds
Webinar date: 03/20/12

Does Pinterest Have a Future?
Participants: Geoff Livingston, Deborah Sweeney, Scott Meyer and Maggie Fox
Webinar date: 03/13/12

Liberating Big Data
Participants: Brent Leary, Richard Cloud, Dean Abbott and Maggie Fox
Webinar date: 03/06/12

B2B and the Complex Sale
Participants: Kendra Lee, Ron Karr and Maggie Fox
Webinar date: 02/28/12

How is Big Media Adapting to a Social Media World?
Participants: Mark Fishkin, Joseph Epstein, and Maggie Fox
Webinar date: 02/21/12

Is Twitter the New Help Line? Improving Customer Service with Social Media
Participants: Michelle Moore, Carol Borghesi, Alex Schott and Alyson Button Stone
Webinar date: 02/14/12

Online Communities- Public, Private or Both?
Participants: Vanessa DiMauro, Rachel Happe, Joe Cothreland Maggie Fox
Webinar date: 02/07/12

 
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