ImageIt's that time of year again. We are in the midst of collecting feedback for our annual Social Customer Engagement Index (SCEI) Report.  It’s a bit hard to believe, but 2013 marks the fourth year we’ve been at this. Now we couldn’t have done this through the years without the support of the Social Media Today community, and this year is no exception.  We’d love for you to continue that support by helping us again this year.

It only takes a few minutes to complete, and will allow us to provide the community with more insights and trends on how organizations of all sizes, industries and geographic regions are leveraging social tools and strategies to create better customer experiences.  We’ve even tweaked the survey a bit in order to provide even more insights, and as with the previous editions we’ll have more case studies to add some color to the raw data.  So, with your help, the 2013 SCEI report will most informative and compelling one we’ve ever done.

We are planning on launching the report at the inaugural Social Shake-Up Conference here in Atlanta, September 15-17th.  And by participating in the survey, you could be at the conference and be a part of the launch!  That’s right, this year three lucky folks will win a free pass to what is shaping up to be a can’t-miss business event of 2013.   Here’s all you have to do:

  • Take the survey – just click this link to get started
  • Complete the survey, including the next to last question where we ask you to give us your single best customer service tip.
  • Provide your name and email address (this will enter you for a chance to win.  We do not collect this information unless you want to enter the contest for the tickets)

That’s all you need to do!  Once we close down the survey I’ll look at all the great tips and choose the three I like the most that will get included in this year’s report (with full credit to the author, of course).  And the three winners will also get a free pass each to the Social Shake-Up!

One last thing I’ll throw out there.  I am hosting a trip on Sunday September 15th to see the Rams (my favorite team…of all time) take on the Atlanta Falcons at the Georgia Dome.  So as an extra added bonus, the winners of the “best customer service tip” contest will also receive a ticket to the game!  And let me apologize up front for the language you may hear coming from me; Hey, I get kind of crazy during Rams games…

Let me recap – we need your help with making the 2013 Social Customer Engagement Index the best report we’ve put out.  By adding your voice to the survey we know we can do it.  And to thank you for your participation, we’d like to give you a chance to win a free ticket to the Social Shake-Up, include your winning customer service tip in the report that will launch at the event, and treat you to a Rams game (in which they just so happen to be playing the Atlanta Falcons at the Georgia Dome).

Thank you for your continued support of the survey, and thanks to Robin Carey for having the event here in Atlanta…right at the time my Rams come to town.