Thanks for the comment, Chris. And especially for the tweet!
Yeah, one of the drawbacks of putting oneself up to the eye of social media is the potential of crowdlashes like that.
Unfortunately there's not much that can be done about it proactively without toeing the line of being too harsh and closed off. Sometimes the only thing that can be done in order to save face is to roll with the punches. Rather than condemn the swarm, play it off.
Schoolyard manners come back into play, strangely enough. Everybody loves the cool kids because they can shrug the mud off and not let it get to them. Those who can twist an otherwise embarassing situation around, usually with humor, only endear themselves moreso with their followers.