Comments by Debra Ellis Subscribe

On There are Three Kinds of Lies: Lies, Damned Lies, and Social Media Metrics

Hi Jason,
Thank you for your comment. Managing expectations is one of the hardest thing to do in social media.

On How to Give Your Twitter Page a Brand New Look

Thank you!

On How to Give Your Twitter Page a Brand New Look

Hi Kent,

Adding something that helps people understand how you can help them grow their businesses is a good idea. You can do that by changing your desciption or adding it to the header. Thank you for visiting my post.

On Customer Service: The Second Pillar of Social Media

Thank you Robin. Are you planning on sharing the survey results? If so, when? I'm looking forward to seeing them. In my experience and observation, the adoption of social for service is minimal at this time. The companies that do it first have a competitive advantage. Watching the evolution is going to be fun.

On Customer Service: The Second Pillar of Social Media

Hi Gerry,

My response to your comment is slow because I simply wasn't sure how to respond. No where in my post did I say that social media was "just another channel and should be treated like all the rest." Your comment has some valid points, but it seems out of place on my post. Was it supposed to be somewhere else? If not, what did I write that makes you think that I consider social media a problem to be fixed? 

On The Numbers that Really Matter for Your Business

Thank you Steve.

On New Media: Marketing Opportunity or Replacement?

Hi Jason,

Thank you. I like the idea of adding another "P".

On How to Enable the New Twitter Design

Wouldn't it be nice if the social networks just made it easy? I find their upgrades to be very frustrating. It should work the same way for everyone.

On How to Enable the New Twitter Design

Hi Lucy,

I wish I had other suggestions for you to try. I don't have a Mac to test it although I doubt that is the problem. A few other people have told me that they couldn't get it activated as well.

On How to Enable the New Twitter Design

Hi Cindy,

Thank you for your kind words. You made me chuckle because technically, I am an engineer with a degree in Mechanical and Industrial Engineering. I also hate engineering speak so I try to write like I talk.

On Getting Social with Your Customers

Thank you! It is tweaked.

On Getting Social with Your Customers

Thank you.