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Comments by Sofie De Beule Subscribe

On Community Managers Are the Superheroes of Their Companies [INFOGRAPHIC]

Hi Hanna!

I adore this infographic! It's great to see many fellow Community Managers are really proud of their jobs. I didn't think of myself as a 'superhero' working as a CM for Engagor, but I sure do now!

January 28, 2014    View Comment    

On What Pictures Tell: The Future of Social Is Visual

Hi Robin, I completely agree with your article! We should definitely move towards 'Visual content is the new king'.

Best, Sofie

 

 

January 23, 2014    View Comment    

On What These 3 Top Brands Can Teach You About Customer Engagement

Hi Hailley,

Thank you for commenting and for giving positive feedback on my article! I completely agree these brands did the 'unexpected' and knew all about what their customers needed.

Small brands can indeed do simple, small acts to prove they're willing to engage with their customers.

Best,

Sofie

 

January 21, 2014    View Comment    

On How to Land the Perfect Image on Your Social Profiles

Hi Ryan,

I'm really glad you liked my post! I'm happy to hear it could be of use for your Instagram plan. I see it as a great compliment. 

I wish you the best of luck with your internship and future career!

Best,

Sofie

January 21, 2014    View Comment    

On Should a Company Create a Separate Customer Service Twitter Handle?

Hi John

Thank you for commenting! I do agree a separate Twitter handle is less confusing and optimizes customer service workflow. However, customers address most questions to the main account. Social agents have to be trained properly to handle every incoming message the right way. Simply redirecting customers to the customer support handle is not the way forward.

January 15, 2014    View Comment    

On 8 Must Have Company Objectives for 2014

Hi Debra

Thanks for providing us with some good easy-to-use objectives for 2014. I'm curious to know what your social media marketing strategy for 2014 would be. I'm Community Manager at Engagor, an all-in-one social media management tool that allows you to engage with your customers.

I'm sure you can provide us with a clear strategy for 2014. What will be your key focal points?

Thanks!

Best,

Sofie

January 6, 2014    View Comment    

On Top 3 Tips for Social Media Success in 2014

H Chris, great read!

I'm curious what social media marketing tool you'd recommend and why?

Best,

Sofie

January 6, 2014    View Comment    

On What Does 2014 Have in Store for Social Business?

Hi Monica!

I really enjoyed reading your article, especially the part where you zoomed in on the importance of engagement. As companies dedicate more and more time to detecting social conversations and social leads, I'm curious if you've ever heard of Engagor? It's an all-in-one social media marketing tool that really thrives on engaging with your customers. I'm Community Manager at Engagor and we strongly believe in building an engaging online presence for any of our customers by implementing CRM, customer service and customer engagement through a customer's social platforms.

I'm sure 2014's evolutions in social media marketing will hold a great challenge for all of us. What do you think will be most challenging?

 


 

December 31, 2013    View Comment    

On Why Your Company Should Switch from Telephone to Live Chat and Social Media Customer Service

Hi Hailley

Thank you for your comment! In the case of small companies, live chat and social media customer service definitely improve the workflow. Social media is their way forward, as it's so easy-to-use and can be cleverly maintained. 

December 27, 2013    View Comment    

On 5 Powerful Ways to Boost Your Brand's Social Media Presence

Hi Alexandra! I completely agree with you, thank you for your comment. It's definitely not only about taking the adding 'fun' part literally by implementing a witty tone of voice. Upgrading your visual content to the next level counts too. It's basically about making it fun and interactive for people to discover your content. You don't have to bring a lot of means about to have your brand stand out visually and add humor to your content.

December 5, 2013    View Comment    
 
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