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On Social TV: Social Marketing Practices that Translate Beyond Television

Mike, Thx for the shout-out! I cover Social TV just about every month for The Social Media Monthly [http://thesocialmediamonthly.com/].

Carri

March 22, 2012    View Comment    

On Don’t Fish in My Friends and I Won’t Pee in Your Pool.

I think you're WAY out on a limb on this one. Why would you care if one of your musician friends connects with someone you went to second grade with? Moreover, who even has the time to monitor that stuff? Let people do what they want. BTW, if you're a musician (like I am), you should definitely spend the time to put your Facebook friends into groups by geography so you can quickly invite people to gigs they can potentially attend. Most musicians spam ALL their friends with gig invites even though many of them live too far away.

September 22, 2011    View Comment    

On What Time Should I Post This?

If you're going to reference data provided by another company you really need to provide a link to it. The way you wrote the article, you misled readers into thinking this was KISSmetrics' data when it was actually developed by Dan Zarrella of Hubspot.

Here's the link you should have included: http://blog.kissmetrics.com/science-of-social-timing-1 (there are links to Part 2 and 3 there as well).

The infographic is of marginal benefit since it's so simplistic. If you really want to understand the Science of Timing, you need to read Dan's posts or check out his Webinars.

August 14, 2011    View Comment    

On The Dangers and Downsides of Geo-Location

Mark, you bring up many of the issues I have stressed in the past related to geo-local check-ins. But you overlooked the most important part of this discussion (and Rob missed the point entirely). The dangers of geo-local check-ins have nothing to do with data security. Facebook is much more dangerous in that regard. The danger with geo-local check-ins has to do with your PHYSICAL security – and this is largely a GENDER issue.

I actually have been threatened thanks to Foursquare updates (which I only did to have a better understanding of the platform since I advice clients and students), so I know what I'm talking about. You can read a little about it here: http://thecrimereport.org/2010/08/08/can-you-see-me-now/

Bottom line: men don’t have to worry too much about being stalked and ambushed. They just don’t. Look up the stats if you think otherwise. However, men may be just as likely to get robbed while they’re away from home. This kind of thing has already happened. The fact that it hasn’t happened more often can probably be attributed to the fact that most criminals aren’t reading Social Media Today, Mashable, TechCrunch or ReadWriteWeb. But if and when geo-local check-in apps go mainstream, they’ll get hip to the opportunities quick.

Of course, that’s a mighty big “if.” When you talk about geo check-ins with people outside the social media echo-chamber, you get a big “HUH?” Most people think it sounds a little nutty.

Once parent groups realize that teens (or pre-teens) can broadcast their whereabouts without the slightest notion of what the dangers are, you’ll be hearing about the downside on the nightly news and they’ll be wanting some kind of government intervention for minors. Then as soon as someone is seriously injured or killed after being stalked on FourSquare (or one of its competitors), it will become a cause célèbre for Nancy Grace.

Aside from the obvious dangers, aren’t check-ins utterly tiresome for grown-ups? Seriously. If you’re in college and have lots of free time on your hands to just hang out and be spontaneous, it would be fun. I would have loved it at age 19. But I don't know any grown-ups who have that kind of time to waste. Do you really want to chat with people you barely know at Jiffy Lube or Trader Joe’s? I want to get in and get out because my life is busy.

That isn’t to say that loyalty rewards offered via mobile check-ins won’t be huge. I think they will. But there’ll be no need for anyone but the merchant to know where you are when you do it.

@CarriBugbee

October 31, 2010    View Comment    

On Why Businesses Should Think Twice Before Investing Money or Time in a Facebook Page

Maggie, thanks for posting that other article by my pals at AimClear. It's a good indication that even when you're spending oodles of money on behalf of a brand that's a household name, Facebook has no support team in place to help you. I realize some people here say they've been helped, but it's obviously hit or miss. And that's no way to build a serious business enterprise.

I've turned up more examples of Facebook pages vanishing without a trace and without explanation. Sometimes they turn up again (without their original vanity URL) and sometimes they don't.

What started me down the path of researching this problem was that I was contacted by some people who manage the official Facebook page for (arguably) the best jazz vocalist in the world, Kurt Elling, who also won a Grammy last week. His page with 3,300+ fans SHOULD be at www.facebook.com/kurtelling -- but if you click there, you'll see it just resolves to your home page. Maybe because he won the Grammy, lots of people were posting to the page and that exceeded the dreaded "rate limit." Who knows? Nobody. Since Facebook isn't telling.

@CarriBugbee


February 5, 2010    View Comment    

On Twitter stats and analytics tools - top 10

I hate to harp on what so many have already mentioned, but I just came across this post and feel compelled to chime in that Twitalyzer is a more powerful and robust tool than any you listed -- and I've tried most of them. It integrates with Google analytics and features a Firefox plug-in so you can see your most influential tweeps at a glance. 

@CarriBugbee
Social Profiles: CarriBugbee.com
January 27, 2010    View Comment    

On Social Media... You Are What You Read

For the social media marketing class I co-teach at Portland State University, we had to choose just one book that covers a lot of territory. We went with the Social Media Bible by Lon Safko and Davd Brake. It's not a book I would sit down and read, but it is a comprehensive reference that newbies can use as they try to figure out how and why you might use specific platforms.

My co-teacher, John Anthony Hartman (@Feedia) really likes Convergence Culture by Henry Jenkins. I haven't had time to read that yet.

Most of the books you mentioned are more theory than how-to, which makes them useful over a longer period of time, but I find that most people WANT how-to information. I always tell them you can't find that in a book on social media because it evolves too quickly.

To that point, I would specifically recommend that people NOT read books about Twitter. Every single one I've seen is out of date by the time it's on the bookshelf. Perhaps even more importantly, none of them include much useful information about how to use Twitter as a marketing platform and some provide information that is just plain wrong. 

People are better off consulting blogs about Twitter use and finding their own way based upon their specific needs or consulting with someone who has used Twitter in a variety of business categories. Having just one Twitter account for yourself doesn't make you an expert on it -- no matter how many followers you have. Unfortunately, it seems that is the case with most Twitter book authors.

@CarriBugbee
Social Profiles: http://www.CarriBugbee.com 
January 4, 2010    View Comment    

On The 4 Cornerstones of Social Media Monitoring

This is a very helpful post. I'll share it with the social media marketing class I teach at Portland State. However, have you not noticed all the weird code at the top of your post? Might want to delete that. :-)

@CarriBugbee
December 1, 2009    View Comment    

On Social Media Agencies and Transparency

Looks like the copy/paste of my comments above (from MS Word) resulted in a lot of weird spacing and typos. Oops!

@CarriBugbee
July 30, 2009    View Comment    

On Social Media Agencies and Transparency

I agree with all your points. I believe agencies should behelping clients get set up to manage a lot of their social media engagementthemselves – though that may take awhile for some.

I often tell people that I like to think of myself like adentist – if I do my job right, I should be able to put myself nearly out ofwork except for the occasional bridge work, cavity and semi-annual maintenance.Clients ought to handle the daily maintenance themselves.

I’ve given a lot of thought to how we can promotetransparency. It is not only unethical to promote clients without disclosure,but may be illegal as well. The FTC has already cracked down on bloggerspromoting products like they are journalists when they’re really being paid orotherwise spiffed.

I’ve got some ideas about how this might work and willdefinitely tweet about it when I figure it out. :-)

@CarriBugbee

Social Profiles: http://bit.ly/CarriB

July 30, 2009    View Comment    

On What's a Retweet?

Most of Rodney’s points areon the money, but I disagree with a couple. I don’t recommend that people EVERask for retweets unless it’s related to a social cause (i.e., help this kid whoneeds a heart transplant) or it’s time-sensitive and you know the bulk of youraudience will be truly interested (i.e., an event-related twitter accountletting followers know about ticket sale deadlines).

I would certainly never askfor a retweet related to a business. That kind of blatant promotion is not inkeeping with what most people consider to be the ethos of Twitter.

I also don’t recommendthanking people publicly for retweets. That just clutters people’s twitterstreams and adds no value. Moreover, it’s a slippery slope. If your Twitterhandle gets retweeted often, you could spend all day doing this. Can youimagine if @GuyKawasaki thanked every person publicly for retweets? That wouldcomprise a huge portion of his daily tweets and make his tweetstream extremelydull. And what if you thank some people and not others? That’s bound to happenif you head down this road and will cause more ill will than not thankingpeople at all.

Big picture: people should bemotivated to retweet because they want to share interesting information – notbecause they’re looking to get stroked. I retweet often because I love sharingnews and tips with my network. However, that is always done strictly on themerit of the information, never because I’m hoping somebody will notice me.

BTW, you can check your owngenerosity (based on retweeting) – or that of anyone else – via http://www.twitalyzer.com.

@CarriBugbee

www.bigdealpr.com

May 29, 2009    View Comment    

On Can Social Media Survive the Meltdown?

I don't think the meltdown will have any adverse affects on social media. If anything, it will just enhance social media's importance and effectiveness.

Of course, I don't gauge the importance of social media by whether or not big brands are spending money in the space. There are few tried and true methodologies and virtually no reliable metrics in social media. I don't expect people who need that to justify marketing budgets will dive into social media in a BIG way whether the economy is boom or bust.

However, I expect ENGAGEMENT in the space will grow even in a down economy. When people have more time than money, they can spend it on their computer. People looking for jobs will be expanding their social profiles and digital footprints and trying to make connections. Some may aim to reinvent their careers for the future and most business professionals know that being online is a big part of that process. A few might even get rid of their landlines or cable TV to save money and migrate to the Web to fill those holes -- and all those services now have social media components. If you want TV on Hulu.com, you'll see that.

The only downside to a down economy is that it may be harder for startups in the social media space to get funding. While that will be bad for the tech industry, there are so many duplicate services in social media that I don't think users will even notice. Those of us who spend a lot of time there already have fatigue from trying out so may new platforms, it would almost be a welcome relief to have a small respite from the inundation of new stuff to try!  And fantastic, disruptive technologies will always get funding -- it just might take a bit longer.
October 10, 2008    View Comment    
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