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comment moderation policy

When disgruntled members attack

December 23, 2009 by Angela Connor
with 420 views
0

I certainly hope that my stories about irate members won't follow me into 2010 and end up as posts on this blog, but I think that may be wishful thinking. Remember my last story about the member who sent an email informing me about the horrible way I manage the community? Well, I've got another one for you. Today, a member whose... [read more]

Never, Ever Ignore Bad Comments In Social Media

December 19, 2009 by R. Trent Thompson
with 3,876 views
7

Our firm was recently engaged to develop a social media marketing program for a national brand. We were in competition with two other agencies. While there were many, the primary requirement included having the capability to develop a seamlessly integrated marketing and social media program, deployed across multiple channels and... [read more]

Comment creep: will Google Sidewiki explode the conversation?

December 17, 2009 by Daryl Pereira
with 624 views
0

The For Immediate Release (FIR) Podcast recently covered the release of Google Sidewiki, a browser plugin that allows you to add and share comments on any page on the web. The service comes bundled with the enhanced features of the Google Toolbar (available for Internet Explorer and Firefox, but notably not Google Chrome), allowing you... [read more]

Comment behaviour: How far is too far?

November 18, 2009 by Mathew Ingram
with 733 views
8

As someone whose job involves thinking about our social-media policies and our approach to comment behaviour, I'm always looking at what other newspapers and media outlets are doing, and today I came across a case that crossed a line — for me, at least — in terms of how to deal with problem commenters. It involved a vulgar comment... [read more]

Social Media Policies For Your Company: External Policies

May 11, 2009 by Dave Fleet
with 753 views
1

In my last post we explored the policies that companies should consider internally, within their organization, when getting started in social media. This time we'll take a look at the social media policies that organizations might consider posting publicly, for everyone to see. There are two: Comment moderation policy Interaction... [read more]

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