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Listen to Your Customers - Online!

September 18, 2008 by Ari Herzog
with 278 views
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Like other corporate executives, Michael Dell wants to know what his customers think about Dell computer products, customer service, and other areas.But rather than wait for customer complaints or praises to affect other people through blogs, discussion boards, or the media, he has a staff of 42 employees who monitor the social web and... [read more]

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