Early adapters of social media are already looking for what’s next. They have their Facebook and Twitter profiles and want to know how they can further build on these relationships.
The answer is custom branded communities. When you build your social program on Facebook or Twitter you really are on someone else’s platform. You’re required to follow their rules and if they make changes to set up or design then your site needs to comply.
Branded communities are similar to websites in the look and layout.
Branded Community advantages:
1. You have a custom URL which makes it easy to share with your audience.
2. You get detailed analytics on who is visiting your site and how they found you.
3. You have the ability to data capture contact information.
4. Branded communities let you determine the advertising that appears. You can have no ads or you can use ad revenue to cover the costs.
5. Communities allow you to form groups on the site based on specific interests or locations so you can engage with your members.
Your custom community lets you interact with your members as you would on Facebook and Twitter. But instead of going to different sites all the things you do on those sites you do here. You can also do videos as you would on YouTube and it can host your blogs.
Don’t think you have to close your other sites, instead you can still interact with members who choose to use those sites but you can also use your Facebook and Twitter as traffic drivers to direct traffic to your custom community.
If you already have your social communities and want to know what is next, a branded community can be your answer.
What’s next in Social Media? 5 reasons custom branded communities can work
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Karen Bice said:
Sandy,
Could you give some examples of branded communities?
Thanks.
Sandy Sidhu said:
Hi Sandy,
True but custom branded communities are a lot of work. I would be hesitant to suggest to companies to jump on to the next big thing before they have even mastered or done well their current strategy. While all the points you mention above are valid for custom branded communities, there are other points to consider:
- How do you get people to your community?
- Once they've joined, then what?
- What will your community offer that is unique?
Time, effort and resources also play a big role of which many businesses struggle with. Ultimately, you need to decide what your goal is before you go down the custom branded community route. People are inundated with requests every day to join x, y, z and unless you can provide value or something different, yours will just be another one in the pile of requests.
Sandy
Amy said:
Sandy -- Interesting premise in this post, but... Several of my professional services clients have found private communities to be unsuccessful. People want to conduct business and belong to subcommunities where they are already going and conducting business (like LinkedIn) rather than going to a new/different place that has only one purpose. In fact, I think that the legal industry is seeing lawyers embrace LinkedIn as a community, but the specialized sites like Martindale and Legal OnRamp, not so much, for just this reason. What do you think of this perception?
Amy
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