10 Steps to Brilliant Social Customer Service [INFOGRAPHIC] | Social Media Today
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Posted by: Jeremy Taylor

10 Steps to Brilliant Social Customer Service [INFOGRAPHIC]

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The number of brands and consumers engaging in social customer service continues to rise year on year. Almost 50% of social media users have sent customer service enquiries via social channels and over 30% of top brands now have a Twitter account dedicated customer service.

Sadly, the results still leave a lot to be desired, with only 36% of consumers having their issues solved quickly and effectively on social media. That’s why Sentiment has produced this handy infographic, outlining 10 simple steps to brilliant social customer service.

Infographic: 10 Steps to Brilliant Social Customer Service [INFOGRAPHIC]
Infographic by Sentiment
Submitted by Jeremy Taylor


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January 29, 2014

Jake Qz says:

Social Customer Service <==> Customer Service

I see no distinction...

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