10 Steps to Brilliant Social Customer Service [INFOGRAPHIC]
The number of brands and consumers engaging in social customer service continues to rise year on year. Almost 50% of social media users have sent customer service enquiries via social channels and over 30% of top brands now have a Twitter account dedicated customer service.
Sadly, the results still leave a lot to be desired, with only 36% of consumers having their issues solved quickly and effectively on social media. That’s why Sentiment has produced this handy infographic, outlining 10 simple steps to brilliant social customer service.
Social Media Today