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Is an Employee the Same as a Customer?
A strange question you may think. If you are the leader within an organisation you should read on.The comparison I am trying to make is between an employee who loves their job and a loyal customer who loves your company.A loyal employee will be the...
Why complain using social media?
If you complain by phone or by email, how many people know about it? No one. Just you and the person at the end of the phone or opening the email. When you complain using social media, it is as though you are standing on the top of a tower block...
