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Forcing Innovation

A couple of weeks ago we featured a video from the Forrester Marketing Forum that asked the question “Is data the secret sauce to marketing innovation?” I wanted to share my own thoughts about social media data, and how it is forcing marketing...
Posted May 3, 2011 with 357 views     

Getting Pumped for SXSW – A Quick Look Back…

The much anticipated SXSW is nearly here. Every year, the brightest minds in emerging technology gather for five days and the tech/social media community waits with bated breath to see which company(ies) will be the “Twitter of SXSW this year.”As we...
Posted March 10, 2011 with 313 views     

OMMA Global – What Is the Worth of a Facebook Fan?

Interesting panel at MediaPost’s OMMA Global yesterday, which sought to answer the question many marketers have been grappling with — what is the actual meaning and value of online fans?Very timely topic given many global brands now command fan...
Posted March 2, 2011 with 1,381 views     

Why “U Can’t Touch” MC Hammer When it Comes to Social Media

We are looking forward to attending the Gravity Summit today, where old-school rap artist MC Hammer is being awarded the Social Media Marketer of the Year Award presented by Jeremy Blacklow, managing editor of AccessHollywood.com. You might be...
Posted February 22, 2011 with 1,417 views     

Measuring Social Sentiment: Part Art, Part Science

Businesses want to extract value—relevant and actionable data—from the expansive pool of content that the social sphere provides.  By evaluating the opinions that have been expressed—from the very positive to the very negative to every other...
Posted February 8, 2011 with 6,032 views     

Why Social Media Success Will Not Be in a Silo

When American humorist Arnold Glasow said, “Only a strong tree can stand alone,” it was in a world where social media did not yet exist. The social Web has changed the shape of customer relationships and social media’s power lies in its ability to...
Posted February 2, 2011 with 2,865 views     

How Social Data Can Payoff Big When it Comes to Increased Conversions

For part five of our Social Resolutions for 2011 series we’ll be talking about how you can resolve to start optimizing your organization using social data, specifically around your digital channels. Social data not only surfaces what people are...
Posted January 28, 2011 with 3,886 views     

The Inflection Point in Social Media: It’s Here

The volume of social conversation is exploding. Hundreds of millions of blogs, millions of forums, and hundreds of thousands of online communities are supporting instantaneous conversations worldwide. And every day, new channels, forums, communities...
Posted December 3, 2010 with 2,862 views     

Social Intelligence: Defined for the Enterprise

Many organizations, as they hear the term “Social Intelligence” used more often in the business setting, are beginning to understand it is must-have insight for executing more informed decision-making in an increasingly socially networked world. But...
Posted November 18, 2010 with 3,376 views     

Four Key Steps to Normalizing Social Media Listening and Intelligence Across the Enterprise

When I first started as an Account Manager at Visible two years ago most of the social listening projects I worked on were with small groups from Interactive teams, Market Research or Corporate Communications from within large and often...
Posted November 11, 2010 with 2,304 views     

Social Media Bells & Whistles: A Word of Caution

Social media and the Social Intelligence industry is advancing by leaps and bounds every day in technological capabilities like automated sentiment scoring, geo-location identification, advanced topic discovery and alerting to name a few. ...
Posted October 20, 2010 with 3,462 views     

Social Junk or Social Treasure: What Social Media Data Should You Care About?

As a social media Data Strategy Manager let me start by confirming something you’ve undoubtedly suspected—yes, there is a nearly infinite amount of content out there on the Internet and every minute, every second there is more being added.  Not...
Posted September 17, 2010 with 6,526 views     

Will Social Media Raise the Bar for Offline Experiences?

About a week ago I attended an outdoor concert. The opening band completed their set. Then 30 minutes passed, and then 60…where was the headliner?  I’ve been to many concerts and rock shows in my life and delays are not uncommon, but over an...
Posted September 7, 2010 with 2,061 views     

Social Servicing – A First Step to Social CRM

I’ve been hearing and reading a lot lately about Social CRM, or as some call it, SCRM, but never thought I’d have anything to say about this topic because I didn’t really think when I joined Visible Technologies five years ago that I would have...
Posted September 1, 2010 with 2,532 views     

New Forrester Report on “Why Brand Matters to Socially Connected Consumers”

Lisa Bradner, another of Forrester’s Marketing Leadership Professionals, just published a new piece of research on why brands should develop social media content. The report reveals how Forrester’s Consumer Technographics(R) research...
Posted October 16, 2008 with 299 views     

PR in a New Media World

A new study published by the Society for New Communications Research has found that social media is rapidly becoming a core channel for companies to position their brands, products and services. In addition to some interesting findings and stats,...
Posted August 17, 2008 with 260 views     

Brands Should Find Their Social Media Champions (SMCs)

It's funny how new ideas and ways of doing business can sometimes take shape in companies. Contrary to popular belief, not all innovation comes from the research lab or executive management suite. Oh those guys usually get credit for it, but...
Posted August 5, 2008 with 279 views     

Social Media Insights from the Front Row

As I enter my third year working for a social media company, I thought this might be a good time to reflect back on a few of the things that I've learned since joining VT two years ago this month, and what I see as some of big trends on the horizon...
Posted July 2, 2008 with 355 views     

“Measuring Engagement is Hard,” Says Forrester's Brian Haven

Notable analyst's, Brian Haven and Suresh Vittal, from Forrester Research have just published an outstanding and well-thought out paper about Measuring Engagement. The overall theme of the paper declares that “the metrics marketers use today...
Posted June 23, 2008 with 349 views     
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