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First the Internet, Then Social Media and Now Crowdfunding Is Disrupting Government

Government has proven no more immune to disruption by digital than any other industry.The internet changed the model for governments in delivering information and dealing with pressure groups. It has been a largely positive disruption, facilitated...

Posted February 19, 2014    

Online Platforms for Social Change: A Paradigm Shift in Government

I don't think this has been widely noticed in government yet, but Australia achieved an interesting Gov 2.0 first this week on the back of the Myers disability scandal. The backstory: after the Prime Minister announced that DisabilityCare, the...

Posted May 5, 2013    

What should agencies do when social media channels close down?

Last week I received the following email: Dear Hashable Users, We regret to inform you that the Hashable mobile apps and Hashable.com will be shutting down on July 25th. The service will be unavailable after this date. While we...

Posted July 13, 2012    

The challenge of using Freedom of Information for good

I'm a big supporter of Freedom of Information (FOI) laws and the rights of citizens to access information from their government to better understand the processes and data considered around how decisions are made and policies formed. I am also a...

Posted March 9, 2012    

What's the Value of Your Social Media Followers?

Social media followers and fans are not particularly good metric for judging the success or ROI of a social media campaign and I'd advise strongly against measuring success through these numbers alone. However as businesses attach a commercial...

Posted February 13, 2012    

Allowing Your Customers to Codesign Your Services

Crowdsourcing often seems to be a high stress area for organisations, who fear what might happen if they allowed their users to design their products and services. However what is often forgotten is that it's not about handing over the design...

Posted October 13, 2011    

Could the Fear of Adopting Social Media Be Due to a Fear of Death?

Dr Travis Kemp of the Teleran Group presented at the National Stakeholder Engagement and Community Relations Officers' Forum 2011 in Melbourne a couple of weeks ago. He provided an interesting view on how people identify for or against certain...

Posted June 20, 2011    

Where's the Carrot for Creating Websites Accessible to the Disabled?

Possibly the hottest topic for Australian government web managers this year is 'accessibility', following on from the release of the Web Accessibility National Transition Strategy by AGIMO (the Australian Government Information Management Office)....

Posted May 25, 2011    

Personalisation of the Internet: a Threat to Citizen Participation in Democracy?

Yesterday evening I watched an interesting TED talk by Eli Pariser, Beware online "filter bubbles". The talk discussed the increasing personalisation of search engines, news sites and social networks, using algorithms to selectively present or hide...

Posted May 5, 2011    

Ignorance (of Social Media) is Risk

I still encounter a large number of public servants - from a variety of agencies and at a range of government levels (local to federal) - whose experience of social media is limited to Facebook and Twitter - or less. Most appear to be unaware of...

Posted April 4, 2011    

Don't let failure be the enemy of success

Votaire said, "Don't let the perfect be the enemy of the good." This is often quoted in politics where the acts of creating, selling, passing, implementing and maintaining complex policies can result in challenging decisions between perfect, yet...

Posted February 20, 2011    

Learning from the social media policy mistakes of the Commonwealth Bank

Last week the Commonwealth Bank received a panning for its new social media policy. Going beyond guidance for staff in their use of social media, the policy made it a requirements that Commonwealth Bank staff tell their managers about any negative...

Posted February 12, 2011    

How Blogs Are More Useful Than Email Newsletters

Sometimes it surprises me how much some organisations like using email newsletters over other tools like blogs. They spend weeks or even months crafting news items, bundle them together into a single email and then send them out to a subscriber...

Posted February 3, 2011    

How to solve the digital divide - do nothing

There's still talk, from time to time, about the digital divide between internet users and those without internet access. It is said that the divide will produce a long-term group of privileged people with ready access to the world, while leaving...

Posted December 18, 2010    

It's Now So Easy to Establish a Social Network - Is This a Good Thing?

I've recently been looking around some at some of the 'white-label' social network services. They allow anyone to establish their own branded social network at little or no cost. Most include features such as personal profiles, blogs, forums,...

Posted November 4, 2010    

Vic government releases report on Australian Gov 2.0 initiatives and online take-up

Information Victoria, in the Department of Innovation, Industry and Regional Development for the Victorian Government has released a report, Web 2.0: The New Tools for Democratic Conversations — A snapshot of Initiatives in Government....

Posted September 17, 2009    

Blogging's impact on governments in the Arabic speaking world

Often those of us living in English-speaking countries focus on what is going on in other English-speaking nations, Australia, New Zealand, USA, Canada, UK and so on. There's a perfectly good reason for this, many of us don't speak the languages...

Posted August 3, 2009    

WTF is social media - one year on

If you excuse the suggestive language, this slideshow provides an excellent birds-eye view of the extent of the social media landscape.It is worth comparing with the version released a year ago to see some the growth and changes that have driven...

Posted August 2, 2009    

The different ways organisations allow their employees to participate in online media

When I thought of this topic I came up with four distinct groups that organisations fall into when considering how their staff may engage in online social media,IgnoreDisallowManageAllowOver time an organisation moves through these stages, as...

Posted July 19, 2009    

Prime Minister pre-announces Climate Change blog on Twitter

Prime Minister Kevin Rudd has pre-announced the launch of his new Climate Change blog with the following Tweet via the KevinRuddPM Twitter stream,Starting my blog tomorrow on Climate Change. Like to hear your ideas on practical action. KRuddAnother...

Posted July 15, 2009    

 
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