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Report: Why and How Businesses are Investing in Digital Transformation and the New Customer Experience

We’re under attack! Social, mobile, real-time, cloud, big data…it’s coming at us all at once! Rather than miss out, many brands are jumping from trend to trend as a way of staying relevant in an increasingly digital market.Facebook, Twitter, Youtube...

Posted April 10, 2014    

How a Conversation About a New Movie Made Me Rethink How I Chase My Aspirations [VIDEOS]

 On this episode of Revolution, I invited, or rather subjected myself to the antics of my good friend Hooman while on camera. In San Francisco, he’s best known as one of the main personalities on the drive-time morning...

Posted April 1, 2014    

The Future of Learning Is Stuck in the Past

 Here’s a story I haven’t shared much, but I’m doing so now because of an opportunity I recently had to present at the Learning Technology conference in London. Over the last two years, I’ve personally studied learning technology and also...

Posted March 25, 2014    

Disrupt or Be Disrupted: Welcome to the Disruption Revolution

Sometime toward the end of last year, I spent some time with David Passiak (@Passiak), author of Red Bull to Buddha: Innovation and the Search for Wisdom. At the time, he was leading an ambitious project to connect over 20 innovators in the tech...

Posted March 6, 2014    

#Philoselfie: Science Behind Selfie-Expression

Oxford Dictionary’s word of the year is also one of the most fascinating movements in social: the "selfie." Part vanity, part communication, part fun, and part absurdity, selfies represent a new generation of #selfieexpression cum egotistical...

Posted March 4, 2014    

Hello, It's Nice to Meet You... Again: Your Digital Reputation Precedes You

My good friend Andy Beal just released his latest book, Repped, 30 Days to a Better Online Reputation. Late last year, he asked me to write the foreword for the book and when I heard what it was about, I was all in.Whether you realize it or not—or...

Posted February 19, 2014    

Apple Still Lives in the Shadow of Steve Jobs and That’s a Problem

Don’t be fooled by the coming iWatch.Don’t see Apple’s new TV product as the dawn of a new era of Apple innovation.The new products you’re going to see from Apple this year and next are the final new designs coming to fruition from Steve Jobs’...

Posted February 4, 2014    

Empowering Employees with Social Media Improves Customer Relationships and Grows Revenue

Employee empowerment is about creating brand advocates to scale customer relationships and effectively compete in new digital markets. Organizations can no longer rely on inbound and outbound sales reps, people willing to jump through hoops and...

Posted January 30, 2014    

4 Steps to Connecting with - and Engaging - Generation C

Connected, empowered consumers—also known as of Generation C—have come to expect businesses to know them, to understand them, and to deliver what they want, where, when and how they want it.I recently published an ebook with IBM, The Connected...

Posted January 28, 2014    

Build Experiences, Not Just Products

Music is the one thing that accompanies me on my journeys, experiences, as well as my adventures in writing. While earbuds deliver sound, they do not deliver the essence of the song, the waves of sound, nor the soul of the artist. At the same time,...

Posted January 27, 2014    

Build Experiences, Not Just Products [VIDEO]

Music is the one thing that accompanies me on my journeys, experiences, as well as my adventures in writing. While earbuds deliver sound, they do not deliver the essence of the song, the waves of sound, nor the soul of the artist. At the same time,...

Posted January 22, 2014    

Business Transformation: Why General Motors Is Investing in Customer Experience

As editorial director and conference producer of The Pivot Conference, I have the privilege to meet with the people who are bringing about real change inside organizations. During the 2013 conference, I had the chance to interview Dr. Rebecca...

Posted January 17, 2014    

2014 Is the Embolden Year: Change Agents Lead the Way for Digital Transformation

Happy New Year!2014 is upon us and it’s once again time to share our (Altimeter Group) predictions for the year ahead. Except this time, predictions are moved aside in favor of important trends that are on the horizon. Let’s use this time together...

Posted January 11, 2014    

Demand Horizon: A Revolutionary Approach to Creating Great Products

Gerry Campbell is a serial entrepreneur, investor and adviser (bio). He’s also a good friend. Gerry has just published a new book, Demand Horizon: A Revolutionary Approach to Creating Great Products. The book introduces a new mental model for...

Posted January 6, 2014    

Time to Grow Up! Social Businesses Mature, Yet Many Still Lack a Strategic Foundation [INFOGRAPHIC]

This year has been particularly busy yet productive for Charlene Li and me having published two reports that detail the six stages of social business evolution and the true state of social business in 2013, an ebook on how successful social...

Posted December 28, 2013    

The Rise and Fall of Sony, Panasonic, and Sharp: How to Survive Digital Darwinism

When I learned that my last book The End of Business as Usual was selected for distribution in Japan, I felt that something more than mere translation was needed to help its message resonate with those who read it. In fact, I paused development of...

Posted December 6, 2013    

Social Business is Not Dead: New Data Reveals the Evolution of Social Businesses

In recent times, I’ve noticed a rise in discussions around the “death of social business” and also an increase in alternative “fill in the blank but don’t use the word social” businesses. Some of those discussions have been hosted here recently....

Posted December 5, 2013    

17 Cartoons that Will Change Your Business [SLIDESHARE]

When writing my new book, What’s the Future of Business, Changing the way businesses create experiences, I felt that text wasn’t enough. So, I sought the wit and creativity of my good friend from the ole Web 2.0 days Hugh MacLeod aka @gapingvoid to...

Posted November 23, 2013    

The Ultimate Moment of Truth and the Art of Digital Engagement

In 2012, Google along with Jim Lecinski published a fantastic book that explored how digital customers made decisions in what Google refers to as “The Zero Moment of Truth.” The ZMOT as it’s abbreviated, helps strategists discover relevant...

Posted November 12, 2013    

This So-Called Digital Life: Re-Evaluating the Value of Social Media

I think I’m getting tired…My connectedness is slowly seizing my quiet moments.My sanctuary of enjoying my thoughts alone is now threatened.The moments of watching life pass by as I take pause are now replaced by the need to plug in and socialize...

Posted October 28, 2013    

 
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