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Challenges for International Communities: Report from #CMAD 2014

As you most likely know, it was Community Manager Appreciation Day on January 27, and My Community Manager organised the second of their round-the-clock Google Hangout panels.I took part in the panel covering the challenges Community...

Posted February 7, 2014    

Google Authorship: The Ultimate Guide to Claiming Photographic Attribution in Search

After my recent blog post covering the rise of Google Plus and the reasons why it is pulling in more active users than Twitter, I received a number of questions around Google Authorship. Here is a complete guide on how to set it up and have your...

Posted April 8, 2013    

Google+ Integration Allows Domination Over Twitter

Google Plus, the burgeoning social network from search giant Google, recently overtook Twitter in the list of social platforms with the most active users, despite the latter officially winning the crown for fastest growing network for 2012....

Posted March 28, 2013    

Five Predictions for Social Media in 2013

2012 saw many significant developments for social media, with the industry continuing to establish itself as a serious contender for marketing budget and tools embedding themselves as part of everyday life, from the Wii U's in-game social networking...

Posted January 7, 2013    

Dealing With Conflict in Your Online Community

Last week I covered 16 causes of conflict in your online community. When any of these occur, the best way to deal with conflict is not always obvious. As a Community Manager, your first reaction to conflict might be stamp on it through moderation...

Posted May 26, 2011    

16 Causes of Conflict in an Online Community

When things go wrong in an online community, they can go very wrong, very quickly. The first step of understanding how to deal with conflict in your community is to be able to identify the cause or source of the friction. Generally, conflict will...

Posted May 19, 2011    

The Benefits of an Editorial Calendar to Keep Your Community on Track

In the intense whirl of managing an online community, it’s easy to make grandiose plans but far harder to stick to them. Exciting events and milestones come and go, but it’s the steady forward thrust that really matters to ensure the continued...

Posted March 10, 2011    

The Benefits of an Editorial Calendar to Keep Your Community on Track

In the intense whirl of managing an online community, it’s easy to make grandiose plans but far harder to stick to them. Exciting events and milestones come and go, but it’s the steady forward thrust that really matters to ensure the continued...

Posted March 10, 2011    

Nickname your Online Community Members for a Stronger Bond

Most of us, at some stage of our lives, have called a friend by a nickname or had one used for us. Generally this has been as a sign of affection, and acts as an indication of the closeness of the friendship. As we’ll see, doing the same for your...

Posted February 9, 2011    

6 types of content moderation you need to know about

Moderation is generally defined as staying within reasonable limits that aren’t not excessive or extreme and avoiding. In the context of community members content moderation, it refers to the practise of monitoring submissions and applying a set of...

Posted December 7, 2010    

6 types of content moderation you need to know about

Moderation is generally defined as staying within reasonable limits that aren’t not excessive or extreme and avoiding. In the context of community members content moderation, it refers to the practise of monitoring submissions and applying a set of...

Posted December 6, 2010    

10 Key Guiding Principles for Online Community Building and Engagement

When going about your role as a Social Media or Online Community Manager, there are a number of key principles which are at the centre of any community building initiatives. Here are ten listed below. Can you think of any more? 1. A true community...

Posted September 16, 2010    

10 Key Guiding Principles for Online Community Building and Engagement

When going about your role as a Social Media or Online Community Manager, there are a number of key principles which are at the centre of any community building initiatives. Here are ten listed below. Can you think of any more? 1. A true community...

Posted September 16, 2010    

10 Key Guiding Principles for Online Community Building and Engagement

When going about your role as a Social Media or Online Community Manager, there are a number of key principles which are at the centre of any community building initiatives. Here are ten listed below. Can you think of any more? 1. A true community...

Posted September 16, 2010    

Why observing your community is an important part of managing it successfully

To truly understand what is going on around you, and in your online community in particular, you must be able to observe the details of your members’ interactions. Without observation, you cannot unravel the complex social fabric your members wrap...

Posted August 2, 2010    

Massive Online Community Manager Twitter list – are you on it?

As I research new thought on online community management and connect with community managers around the globe, I come across an increasing number of practitioners. When Twitter launched their Lists functionality, I thought I’d put it to good use and...

Posted July 12, 2010    

Why passion is vital to be a successful Community Manager

A Community Manager cannot be successful without passion, as the role requires a drive to be able to push through difficulties and setbacks inherent with managing interactions between humans (it’s a bit like herding cats). When your life is being...

Posted July 9, 2010    

Community Managers: How to Develop Passion for Your Community Topic

As a Community Manager, it helps if you have a genuine passion for the topic of the community you are building. However, sometimes you may be asked to work on one in a field you are less knowledgeable about, if at all.With a well-cultured passion,...

Posted July 7, 2010    

10 questions to ask when interviewing a potential Community Manager

Since I started this blog about Online Community Management, I have covered a number of topics such as how to recruit a community manager via social media sites, a list of social media and community manager job role templates for you to use as a...

Posted July 5, 2010    

Confessions of a Foursquare addict

Hi. My name is Blaise and I’m addicted to Foursquare. I wonder how many people would openly admit to having developed an addiction to geo-location network Foursquare or its competitors like Gowalla, Rally or BlockChalk. Would they admit to feeling...

Posted June 9, 2010    

 
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