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Free Speech and the Internet
Google+, Does it have Potential for Business Use?
I admit I'm pretty intrigued by Google+ and have been spending quite a bit of time checking it out over the last few days. It is quite the geekdom at present, and frankly that's just fine with me for now. I guess that's really the plan at first, get...Private Social Networks
By now you'd pretty much have to live under a rock to be completely ignorant about online social networks, whether you participate in them or not. Earlier this week facebook hit the news again with its ever rising valuation now topping $70B, capping...Let's Make a Deal: Social Offers
Groupon's IPO is potentially valued up to $25 billion and it's subscriber base is doubling once a quarter, LivingSocial raised $400M in venture funding, Scoutmob nails $1.5M in it's first funding round, FourSquare hits 3M daily check ins and...Communication and Collaboration in a Social Business World
There's a pretty good argument that a big part of the social business transformation is simply using new and more effective ways to communicate. In fact that's really one of the fundamental advances that accompanied the adoption of the Internet....Putting Personal Choice into Enterprise IT
Corporate IT is about standardization, control, governance, compliance, IP protection and enterprise security not about personal choice and empowerment, or at least it was. There's a growing movement though towards employee empowerment and personal...Knowledge Sharing - The "New" Power in the Enterprise
I grew up with the concept that knowledge is power and that hoarding knowledge could lead to a strong power base in an organization. That's not an unusual view from the recent past and fits a hierarchical structure inside a pre-information age...Engaging Customers on Facebook
In preparing for a webinar this week with Lithium Technologies on Facebook and your brand, I spent a bit of time researching best practices for engaging customers on Facebook. I've pulled together a list and thought it might be useful to share some...Social Business 2011, An Update
It's been a while since I've written a post that updated our current understanding of social business and in a concept that is evolving very rapidly, it's important to frequently share what we've learned. Lately I've worked on an infographic to...The New Agenda: Enterprise IT Spending, Scarcity and Post Recession, People-Centric Necessity
We're in a world of stark economic realities driven by a variety of colliding business and technology factors. The unemployment rate in Jan 2011 was 9% and several experts have predicted that that number could stay consistent for the whole year. 9%...Flat Networks: Where Shared Information is Power
I was reading an article a few days ago and a term was used that intrigued me, flat networks. Now in context the term refers to the technical architecture of a computer network and is defined as a network in which all stations can reach the others...How to Deal with Negativity Online
Last week I did a webinar with Lyle Fong, CEO and Co-Founder of Lithium Technologies and Ken Tuchman, Chairman and CEO of TeleTech. The event was focused on social business; specifically social CRM, social support and the intersection with business...The Social Customer Bill of Rights
The social web has empowered and changed behavior and in general is having a broad impact on the way people find information, share information, make decisions and interact on both an individual level and with organizations. In previous posts...The Social Employee Manifesto
Traditional relationships, roles and leadership models are being challenged every day in our post industrial, social web enabled, information driven, people centric business world. Old approaches to managing employees, with their roots in the...How the Social Web is Changing Business
I was working on a Prezi for a presentation next week by the same title as this post and as I worked through the flow some ideas that had been hanging around in my head sort of came together. The nature of an analyst is, I suppose to try and...What Makes "CRM" Social?
Social CRM is "the" hot topic these days with experts popping up everywhere. Last year, I joined in the "let's try and define it" debate but I've moved on from that. I'm now convinced that simpler is better and agree with my friend and true...Moving beyond the industrial society
Noted psychiatrist R. D. Laing said "we live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing." We live in a world that is on the leading edge of a major business (or maybe...SAP Leadership Shakeup: Leo Aptheker out, return to Co-CEO Structure
In a not so surprising announcement today SAP CEO Leo Apotheker has stepped down effectively immediately. For a few months now senior software analysts have somewhat quietly predicted just such a move, especially on the heels of a very poor...Socialytics
With the continued growth of both the pubic social web and private collaboration, communication and social business tools we are creating an explosion of social data. As businesses get more deeply involved in the social business movement and as...Social customer service
One of the more promising areas of focus for social business transformation is customer service. This week at e2.0 I attended a panel discussion of social customer service moderated by Clara Shih. It was an interesting discussion and I think...
Jonathan Salem Baskin is an author who writes a regular column on Advertising Age & posts on his award-winning blog. More »
John Bell heads up the 360° Digital Influence team & teaches graduate studies in Digital Influence at Johns Hopkins University. More »
Don Bulmer is Vice President of Communication Strategy at Royal Dutch Shell More »
John Byrne is chairman & editor-in-chief of C-Change Media Inc. & the author or co-author of eight books. More »
Gini Dietrich Gini Dietrich is the founder and chief executive officer of Arment Dietrich, Inc. More »
Vanessa DiMauro is the CEO of Leader Networks & has been creating successful online communities for over 15 years. More »
Maggie Fox is the founder and CEO of Social Media Group & was named one of the Top 100 Marketers in Marketing Magazine. More »
Laurent Francois I lead the marketing&development hub @ Express Roularta Services, a media company. I focus on 2 main brands (L'Express, More »
Rachel Happe is a Co-Founder and Principal at The Community Roundtable & a blogger at The Social Organization. More »
JD Lasica is a consultant who is considered one of the leading authorities on social media & user-created media. More »
Brian Solis s author of Engage and is recognized as one of the most prominent thought leaders & authors in new media. More »
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Jobs by SimplyHired
Crisis Management & Communications in a Digital Age Workshop
When: Fri, 2012-05-25
Public Relations in Vietnam Conference
When: Thu, 2012-05-31
Interactive Day San Diego
When: Wed, 2012-06-06
The Virtual Executive: How to Act Like a CEO Online and Offline - Webinar with Debra Benton
When: Thu, 2012-06-07
Crain's Tech Talk Live
When: Mon, 2012-06-11
SEO in the Sun
When: Sat, 2012-06-16
“I would compare Facebook Like-Gates to capturing email and other contact information by offering ebooks and whitepapers. Without these, you'd be providing great content but that doesn't mean that everybody would go out of their way to dish out their contact details. It's a way to incentivize content providers to continue to generate great articles, inforgraphics and videos. And unliking a page is ...”
“Nonverbal communication is as important as our verbal or written messages. And how we appear in photographs on the web-- and specifically on Linkedin--can be critically important to our personal brands and our messages. The research you cite about warm and cold impressions is critical to how we are perceived. Thanks for the insightful post, Victoria, and I'm looking forward to the future posts. ...”