Social media has profoundly altered the way companies market and communicate.  Millions of people have made online sharing part of their everyday lives, creating new communication channels and challenges for companies.  Social Media School is a resource to help you to stay current with the latest social media tips, techniques and technology.

Today's Top Tips

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5 Great Social Media Tools

I'm always looking for the newest tools and widgets that make my life easier. I only have one arm so I depend on multi-tasking and speed. I put together a list of tools I've found to help.

Yoono - Useful Multi-task Tool - Yoono is an Internet plug-in that creates a sidebar on your browser (but you can decide if you want it visible or not). You can pick from 10 social networks that you update or follow the most. After putting in your settings, Yoono shows all updates on the social networks you chose to view and any RSS feeds you follow. Yoono is great because you don't need all those tabs open and you can update several profiles at the same time.

ShareThis - ShareThis is a nifty widget. You can add it to your web browser toolbar, a blog, and it also appears as an option when you right-click. ShareThis allows you to send anything you find on the web (e.g. cool picture, good blog post, interesting article, etc.) almost anywhere (e.g. email, Twitter, Digg, etc.). It's similar to the ReTweet button.

StumbleUpon - The web is enormous, so how can you cut your searches down to only what you want? With StumbleUpon, you give sites a thumbs-up or thumbs-down. Based on your ratings ... read more >>

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PRSA09: Top 10 SEO Tips for Public Relations

Today at the PRSA 09 conference, it was a packed room for TopRank CEO (and author of Online Marketing Blog) Lee Odden who gave a presentation on SEO for Public Relations.

He started by explaining why SEO is/should be important to PR Professionals.

In a 2008 Journalists Use of Search Survey by TopRank, we discovered that 91% of journalists use standard search to fulfill a component of their job whether researching a story or locating a subject matter expert.

With journalists writing for more channels and with less resources making your content visible within search is critical.

Here are Odden’s 10 SEO Tips:

1. Number one thing to do?
Magic answer is that it depends on the problem.
However, if you choose one item to tackle make sure your website is crawlable. If the site isn’t crawlable, then really nothing else you do in terms of SEO will matter.

2. Understand and Optimize PR Tactics
The content that is likely already being created as part of the PR campaign is low hanging fruit in terms of SEO.

Optimize the following content with keyword phrases (or those terms that journalists might be searching) to help your content become more visible:

  • Press Releases
  • Letters ...
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Recent Posts

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Start the Conversation: Blogging for Beginners

If you are a small business owner that has mixed feelings about the wonderful world of online marketing and even more hesitation about entering the social media realm, you’re definitely not alone. But being the business-savvy entrepreneur that you are, you probably know that this is the wave of the future and businesses that lack some form of online presence will be left in the dust. Consider putting a blog on your site; it’s easier than you might think.

The top three reasons that small business owners avoid developing their online marketing plans and stay away from social media is lack of capital, lack of time, and lack of skills. This is where a blog will fit your needs perfectly—it is relatively cheap to incorporate into your site, requires very little time, and you do not need any special technical skills or writing expertise to use it. View this guide for tips on getting started with a blog and for best practices on maintaining it.

What is most important to having a successful blog is to understand that it is like hosting a networking event on your site, around the clock. People can read what you’ve written, which should be entertaining and informative. They can also ...

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Google Analytics Training


In response to overwhelming demand, LunaMetrics, a Google Analytics Authorized Consultant, will return to Washington, DC on December 8 and 9 with a new revised curriculum for their acclaimed workshop, “Getting Ahead with Google Analytics” I attended a version of this program last year and it was terrific.

Sessions, specifically designed for beginners, intermediates and advanced users, will cover all the newest tricks and latest developments, and show you how to leverage one of the world’s most powerful analytics tools to gather more meaningful data, analyze it with greater insight, and use what you find to improve your website’s performance.

You can attend for half a day, a whole day or both days and take advantage of special pricing that starts at just $199 for a half day of deep-dive learning.

Find out more and register today! If you have any questions, contact Robbin Steif or call LunaMetrics at 412-381-5500.

Posted in Communication, Tools to Use Tagged: Google Adwords, Google analytics

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Build a dynamic local community news resource on Twitter in one hour

Here’s a perfect way to engage your community by providing them with local breaking news resources using Twitter and Twitter Lists. And it only takes ONE HOUR to build… see the slideshow (best seen in full screen)!

If you build a local breaking news Twitter site from this slideshow tutorial, let us know @pkitano and we’ll LIST it!


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Social Media Policies

When the need for Social Media Policies started about three years ago, it was the outside law firm or in house lawyer who usually got the call to draft the document.  But over the last few months, I've been seeing an increasing number of requests for policy templates from HR, IT, and even the Marketing departments.  

While (speaking from the in house legal pulpit) it's a good idea to run your policies through legal, the good news is that simple policies can be drafted to cover some of the bigger risks.  Here are the issues that the policy should consider:

1.      THISCOMPANY BELIEVES THAT SOCIAL NETWORKING IS AN IMPORTANT FORM OF COMMUNICATING.

a.      The policy should begin with a discussion of thecompany’s orientation towards social networking.  Describe the company’s communication goalsand benefits that may be derived from social networking.  Include, if relevant, internal departmentsthat benefit from social media and any initiatives that may be in place toimprove communications. (Twittering or texting, for example, may be aninexpensive and reliable way to communicate widely in case of a companywidecrisis.) Then itemize a non-exclusive list of risks that are posed byuncontrolled ...

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Viral Marketing Success in Three Easy Steps

viral marketing communications

Getting customers to talk about your product or service isn’t as hard as you might think. A viral marketing campaign that provides them with a way to connect with others you serve, a compelling story they can share, and a subconscious nudge is all they need.

I’ve found three strategies that make viral marketing especially contagious.

Provide A Way For Your Customers to Interact. Getting customers to spend more time online talking to  other customers is one way to help them spread the word. For example, add a chat room to your website.

People talk about what they do. And if they are using your site to connect with others sharing the same experiences, they can’t help but tell others about their experience. Pretty soon, you see folks using your chat room that are interested in your product or service, but want someone’s opinion whose used it before. If your product or service is good (and there’s no reason why it shouldn’t be) then those prospects are fertile conversion for your business.

Make Your Product Easy to Work into Conversations. This is about your brand. For example Nike’s “Just Do It” slogan has become cliche. I remember using it all the time as a motivator ... read more >>

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What is RSS and How Can it Help Your Marketing?


RSS iconYou’ve most likely heard of RSS feeds, but you might still be wondering exactly what they are. RSS stands for “Really Simple Syndication.” RSS itself is just the format for delivering regularly updated web content. Blog feeds allow readers to keep up with the newest info posted on different sites, and people “subscribe” to the feeds of their choice.

Enter the “Feedreader”

For example, there are 25+ blogs out there that I enjoy reading on a regular basis. I want to keep up with them because they help keep me up date with all of the latest information in my niche. However, I don’t want to have to go out to the web and pull up each blog individually every day just to see whether they have been updated. The solution to this is to use a “feedreader” to see all of my favorite blogs’ latest content all in one place. Feedreaders allow you to access new content in two main ways: through the actual reader itself or via email updates. One of the most popular feedreaders and the one that I use is Google Reader.

The Business Use

Why is this important for marketing? Two reasons: 1—It’s a great way to stay current and educated on the things going on in your niche or market through ... read more >>

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5 Simple Things to Help Your Content Go Viral

Keyboard Cat


Have you ever had this scenario unfold? You’ve just created some amazing content, everyone that you’ve shown it to absolutely loves it and can’t wait to release it into the wild that is the web. You throw it on your micro-site, company website or blog and wait for the inevitable take off. After all the content is great and that’s all that matters right?

Wrong. Great content won’t mean much if you don’t cover the basics for activation and sharing.

Despite what you have been told, content is only king when it has been fertilized and nurtured. A farmer wouldn’t just throw seeds into the ground and just hope that they grow. Why would you do the same with your content?

1. Target a specific audience for activation. Not all content is the same. The content that will work on Digg will not necessarily thrive on Delicious. Why? Different audiences. Just like any medium you need to play to your base. Seeding effectively will be key here.

2. Build in sharing capabilities. Now make sure that those sharing capabilities adhere to both your audience AND work effectively. Cutting and pasting a url isn’t going to cut it anymore. People have built in sharing networks and audiences that ... read more >>

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The art of writing great headlines

rssheadlines How much attention do you pay to the headline of a blog post or other content you write?

I always think that the headline of a blog post, newspaper article, news release or other piece of written material is the most essential thing to pay attention to when you write that content.

A compelling headline or title is usually how you’ll get the attention of people when they’re doing things like I do most days – scroll through a list of headlines of content in my RSS reader.

I don’t see photos or other visual attractions, just words upon which I’ll make a rapid almost subconscious decision on whether to give the content the headline leads to any attention, or skip and continue scanning.

As an example of making headline creation an art if not a science, look to the Huffington Post and what they do to write compelling headlines as reported by the Nieman Journalism Lab at Harvard university:

From direct mail to web design, A/B testing is considered a gold standard of user research: Show one version to half your audience and another version to the other half; compare results, and adjust accordingly. Some very cool examples include Google’s obsessive testing of subtle design tweaks ...

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7 Tips for Measuring the Success of Your Blog

 
Photo by the TruthAbout

The success of your blog, or any social media effort, depends on your willingness to solicit feedback and take corrective action when necessary. If you want to have a successful blog that supports your organization’s goals and adds value, improvement should be continuous. You need to pick the right hard data points, or metrics, that will help you harvest insights and improve your blog.

Analyzing your blog content
First, you need to set overall goals for your blog and understand your audience. Next, you need to know the right metrics to use, and employ the proper tools to collect the data. Most important, you need a strategy—either for yourself or for a team—to gather insights from your metrics. Remember, it isn’t about the numbers alone.

Avoid Analytophilia
Alexandra Samuel coined that phrase in a post on social media analytics and metrics about the greatest peril of social media: analytophilia.  It's about obsessing on raw numbers and constantly checking the number of Twitter followers or retweets or Facebook insight clicks.  She recommends that you don't go into your analytics or stats program without composing a specific question first.  ...

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5 sins – social networking for business


interrupting_kanyeAs a humble member of various social networks including Twitter it never fails to amaze me how lame some businesses are in their approach.

I don’t know what is happening inside the brains of the people behind this behaviour on behalf of companies. But it is like they’ve forgotten what it is like to be a real person.

Here are five sins that I’ve seen businesses commit in social networks:

1) No foreplay

Social networking is precisely that ’social’, that means it works just like real life.  How many times in real life do you just walk up to someone and say: “Hi I’m X, do you want to buy my product?” without saying “hi”, making some eye contact & introducing yourself?

In real life, apart from outbound telemarketers, we typically shoot the breeze for a while before launching into the hard sell.

2) Not being real & not letting staff be real

One of the reasons that @comcastcares and @zappos have worked on Twitter is that there were real people behind those accounts & they backed it up with consistently having real people there. Some companies forget that the social nature of these networks means that they need to be more transparent and open up to the outside ... read more >>

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