RecordConfirmation.comI’ve been looking for a way to capture customer video feedback on our Facebook page for quite some time. I found a number of free tools that allow you to simply direct your fans to their service where they can enter their responses. None of the tools offered video options. I really wanted to have something more integrated and interactive. A tool that would enable us to capture folks recording their feedback on video right on our Facebook page.  Something that would be easy to setup.

I think I found a solution. Here is our feedback page – note how well it integrates in our overall Facebook page and how simple it is to record a response: http://www.facebook.com/socialreport?sk=app_190322544333196

I’ve been able to

  1. Create an introduction message
  2. Embed video recording plugin
  3. Capture videos from our fans and view/download them later.

Usages are endless:

  1. I can now capture customer feedback.
  2. I can ask questions and have folks record answers.
  3. I can setup video contests!
  4. I can request one off confirmations from users!

If you want to give it a try, here are the steps of how to get it setup:

  1. Create a Free account at Record Confirmation (http://recordconfirmation.com)
  2. Create a “Confirmation Request”. For example “Feedback”. Make sure to select “Multiple” responses – so that multiple responses to your request can be recorded.
  3. Once you create it, save the link it generates.
  4. Now go to your Facebook page and search for “Static HTML by Thunderpenny” app.
  5. Install it – it will add a link on the left hand side – a new menu item.
  6. Click on it – it will allow you to enter HTML. You will put it something like this:

<iframe src="the-link-that-you-generated-in-step-3?nt=1&sct=0" height="340px" width="450px" frameborder="0" scrolling="no"></iframe>

 

Done! Your page fans will now able to leave you video messages! Let me know if you have any questions.