Alan Berkson
Director, Freshdesk | @berkson0Alan Berkson is Director of Community Outreach and Analyst Relations for SaaS company Freshworks. He likes to write about customer service, customer experience, and trends he sees in technology, marketing and social media.
He took a path into technology over journalism early in his career. Now he's trying to make up for lost time. You can follow him on Twitter: @berkson0
8 articles by Alan Berkson
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The Biggest Mistake Brands Make When Trying to Tell Stories
Aug. 27, 2015 -
To Share Is Human: To Give Context, Divine
Dec. 2, 2014 -
Dreamforce 2014: Your Product Is Only as Good as Your Service
Oct. 16, 2014 -
Dreamforce 2014: It's All About the Data
Oct. 15, 2014 -
3 Customer Service Trends to Watch at Dreamforce
Oct. 14, 2014 -
3 Trends in Customer Service From CRM Evolution
Sept. 16, 2014 -
3 Essential Skills for the 21st Century
July 15, 2014 -
Make Sure Customers Get What They Need from Customer Service
Jan. 8, 2014