Dan Gingiss
Chief Experience Officer of Winning Customer Experience, LLC | @dgingissDan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s.
He is also an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn't just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they'll surely remember.
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes.
He has been named to several notable industry lists, including:
- “Top Customer Service Influencers of 2018” by Fit Small Business
- “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe
- “50 Social Media Marketing Influencers to Follow” by TopRank Marketing
- “The Top Digital Marketing Influencers in 2018” by Whatagraph
Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.
85 articles by Dan Gingiss
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How Connecting with Customers Became the Unofficial Theme of Social Media Marketing World 2019
March 28, 2019 -
It Was All About The Customer at Social Media Marketing World 2018
March 7, 2018 -
How Social Media Became a Game-Changer for the Deaf Community
Jan. 9, 2018 -
10 Can't-Miss Episodes of 'Focus on Customer Service' - And a New Podcast
Oct. 3, 2017 -
5 Steps to Dealing With Hate in Social Media and Customer Service
Aug. 24, 2017 -
Why Customer Experience is the 'Last Great Differentiator' for Businesses
May 30, 2017 -
10 Things I Learned at Social Shake-Up 2017
May 25, 2017 -
Writing the Book on Social Customer Care
May 2, 2017 -
United's Social Media Nightmare: What Went Wrong
April 11, 2017 -
12 Speakers Who Put The Customer Front and Center at Social Media Marketing World
April 6, 2017 -
8 Things I Learned About Marketing from Social Media Marketing World 2017
March 30, 2017 -
The Customer Was Front and Center at Social Media Marketing World 2017
March 28, 2017 -
How a Social Care Philosophy Can Guide Your Strategy
March 6, 2017 -
This Company is So Famous for Customer Service, it Makes Social Media Look Easy
Feb. 13, 2017 -
How eBay Supports Buyers and Sellers on Social Media
Jan. 18, 2017 -
How Dell's Community Forum Integrates with Social Media
Jan. 4, 2017 -
28 Experts Share Social Care Predictions for 2017: Part 3
Dec. 21, 2016 -
28 Experts Share Social Care Predictions for 2017: Part 2
Dec. 20, 2016 -
28 Experts Share Social Care Predictions for 2017: Part 1
Dec. 19, 2016 -
How Social Media Has Changed the Game for Customer Service
Dec. 13, 2016 -
How Fitbit Keeps Its Customers Moving in Social Media and Online Communities
Nov. 30, 2016 -
5 Actionable Social Media Takeaways from the Customer Service Summit
Nov. 15, 2016 -
How to Help Your Customers Who Are Using Non-Owned Social Channels [Podcast]
Nov. 9, 2016 -
Why It's Not About The Channel, It's About The Customer [Podcast]
Oct. 26, 2016 -
Twitter Study: Social Customer Service Leads to Higher Revenue, Satisfaction
Oct. 6, 2016