20 articles by Lou Dubois
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A Decade of Facebook: 10 Things the Social Network Changed Forever
Feb. 6, 2014 -
Who's Talking About Syria on Facebook? An NBC News Data Analysis
Sept. 9, 2013 -
PSEG Case Study: A Utility Changing Customer Experience Standards
May 18, 2011 -
Microsoft's ERP Headed to the Cloud - Small Business Game-Changer?
April 11, 2011 -
Microsoft's ERP Headed to the Cloud - Small Business Game-Changer?
April 11, 2011 -
Harnessing the Power of Twitter-Twestival 2011
March 23, 2011 -
Qriously: Real-Time Sentiment Analysis & Social Tracking
March 4, 2011 -
Qriously: Real-Time Sentiment Analysis & Social Tracking
March 4, 2011 -
Vistaprint CEO Robert Keane on Small Business Success, Globalization, New Age Digital Marketing and the Future of the Business Card
Feb. 22, 2011 -
Formalizing Social Customer Service: a chat with Cisco's John Hernandez
Feb. 9, 2011 -
Bridging the Marketing/Customer Care Divide - Thoughts from #C32011
Feb. 7, 2011 -
MomentFeed: Making Sense of LBS for Business
Jan. 20, 2011 -
Q&A with Catherine Blake, Founder/President of Sales Protocol International
Oct. 25, 2010 -
Q&A with Aaron Smolick, Senior Director of Marketing, Compete.com
Oct. 8, 2010 -
Stories of Customer Service Failure - Boltbus
Aug. 23, 2010 -
Everything Starts With the Social Customer Insights
Aug. 2, 2010 -
Improving Customer and Fan Experience at Ballparks
July 22, 2010 -
Free CRM for the Papa
April 27, 2010 -
Partnership Marketing Promotions via Email
April 14, 2010 -
Amtrak Plays its Cards Well
April 9, 2010