Tricia Morris
Senior Marketing Writer, Parature Customer Service Software | @http://paratureTricia promotes Parature's focus on customer service tips and trends for major industries including government, tech, higher education, software, gaming, retail and more through Parature's customer service blog. Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet and social media to provide outstanding customer service.
13 articles by Tricia Morris
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13 Startling Social Customer Service Statistics
Oct. 23, 2013 -
Brace for Impact: Retailers Must Master Mobile Sales and Service
Aug. 23, 2013 -
The Evolution of Customer Service [INFOGRAPHIC]
July 25, 2013 -
Need-to-Know Online Customer Service Statistics
Feb. 1, 2013 -
Social Customer Service: With Great Power Comes Great Responsibility (Now Who Wants It?)
Dec. 30, 2012 -
The 10 Customer Service Secrets of St. Nick
Dec. 21, 2012 -
How Higher Ed Can Master Student Recruitment on Social Media
Oct. 1, 2012 -
Making a Better Connection with Mobile Customers
Sept. 18, 2012 -
12 Considerations for Connecting with Millennial Customers
July 12, 2012 -
IBM Study: Social Media Will Become the #2 Customer Interaction Method in the Next 3 to 5 Years
May 22, 2012 -
3 Keys to Cultivating Customer Engagement with Facebook's Timeline
March 9, 2012 -
Don't Make Your Customers Feel Like Bill Murray in Groundhog Day
Feb. 2, 2012 -
Make Customer Retention Your New Year Resolution - 5 Ways to Keep the Customers You Already Have
Dec. 20, 2011