1- SLM Industry Report: The State of Reputation Management
By: Jed Williams 13 May 2011, BIA Kelsey
Mentions, reviews, blog comments, tweets, posts and now check-ins. It's enough digital noise to lead local business owners to throw their hands up in despair. As Internet fragmentation accelerates, a host of reputation management providers have carved out an important foothold in the digital landscape by aggregating merchants' online activity through a single dashboard that subsequently allows for sentiment analysis, syndicated messaging and competitive benchmarking.
2- A Conversation about 2011 - 2012 Trends in Social Media
from Social Media Today by BrianSolis While attending LeWeb in Paris, I caught up with the 99Faces crew to discuss trends in social media for 2011 and 2012. Among the many topics we touched, we spent a fair amount of time exploring the evolving influence of social media on...
3- Facebook, Twitter Key To Small Business Marketing
from MediaPost | Online Media Daily by Les Luchter Three-quarters of small businesses are already active social-media marketers, according to online marketing services firm Constant Contact, which surveyed 1,572 small businesses during March and April.
4- Social Media Contingency Planning: The Operational Plan
from Social Media Explorer by Stephanie Schwab
Much has been written about how social media can help companies or entities communicate during a crisis, or how national events such as Egypt's uprising have been influenced by or even started through social media activity. But what if a disaster, natural or man-made, struck your company, building, city or country? Do you have a contingency plan for how your social media would actually operate? Nearly 80% of companies worldwide feel they are unprepared for a social media crisis. Don't be in this majority; determine if your company is ready by considering the following.
5-How to Build a Free Social Media Monitoring Dashboard
from Social Media Examiner by Tony Ahn Do you need a better way to manage the monitoring of your social media? Don't want to spend a lot of money? How about a free alternative?
6- What Customers Are Saying Online - Are You Listening?
from The Social Customer by AndyHanselman I found these interesting statistics on the Institute Of Customer Service website today.
7- The New Normal of Work Includes Social Media
from Altitude Branding by Amber Naslund
Read enough about productivity on the internet - especially in social media circles - and you'll undoubtedly find counsel to cut down on "distractions" like Facebook and Twitter, or to stem content creation in favor of doing the "real work".
8- 5 Best Practices for Fashion Retailers on Facebook
from Mashable | The Social Media GuideBusiness & Marketing by Lauren Indvik
As U.S. consumers continue to spend increasing amounts of time on Facebook, and as brands amass larger followings than major women's magazines, fashion retailers are investing greater resources into the world's largest social network.