Two airlines, two tough days for air travel. The contrast between American's reaction to the mess in Austin and JetBlue's reaction to last week's chaos will be a good case study for someone. Have you noticed that passenger groups from both incidents have blogs? There's a difference, though. JetBlue's passengers got an even quicker start.
American's bad day was December 29. The stranded passengers blog launched January 9th-11 days after the incident. JetBlue Hostage launched February 15th-the next day.
At this rate, the next incident will have a dedicated blog before it happens. How's your reaction time?
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