Amidst the raging debate about curbside baggage checks, airline fees and restrictions against tipping sky caps, I jokingly asked Southwest Airlines on Twitter whether I would now have to pay the airline for the bags under my eyes. Here is their response:
This is exceptional, because it means that Southwest is actually staffing their Twitter account with live people, and they have the freedom to have a little fun. Go ahead and leave a comment about how awful airlines are at customer service, but since when have you been able not only to "talk" to an airline, but actually reach a real person with a sense of humor?
Tags: Southwest Airlines, Twitter, baggage
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