Just the other day, I read the comment below from an accountant on a newspaper article about social networking in business:
"Interesting info about Twitter - yes I was in that group that thought it would never catch on! Maybe I could send riveting reminders about when [sales tax] is due :)"
I felt compelled to reply. This is an extended version of that reply.
The writer's offhand comment is actually not too far off the mark. This type of use is actually appropriate for a tool like Twitter and matches fairly closely with other emerging business use of Twitter where smart, social network aware organisations are using it as a channel to keep their community abreast of current happenings.
With a growing number of major businesses such as IBM, SAP, Janssen-Cilag and Morgan Stanley using social tools inside and across the wall to manage collaboration efforts, networking and communications, any organisation that simply discounts social tools as an effective medium is doing themselves a disservice. The cries of "time wasting" and "not for business" are ever more clearly wrong and often made by those who are dismissing social tools without looking to understand.
Now, let it be very clearly said that open slather is not the way to go for most businesses. Letting people muck about all day, grooming their Facebook profile is, frankly, less an issue of time wasting and more a matter of good people management.
Appropriate use policies that are very clear on what is and isn't allowed and careful steps towards use and understanding are the way to go. As an independent consultant this is advice I give to my clients as I speak to them about the opportunity social tools offer them in terms of staff attraction, engagement and retention, for knowledge and information management and for collaboration. A little research is all that's needed to find a wealth of information to support this position.
My business, acidlabs, uses social tools as a core part of the way I deal with clients and peers around the world. Using these tools has afforded me opportunities to become engaged in communities and work that might otherwise never have crossed my radar. In the last year, I've presented at a conference in the USA (I live in Australia) and met in real life in excess of 100 new and interesting people I might otherwise never have crossed paths with. Every one of those opportunities was as a direct result of the networking and information and knowledge sharing opportunities opened to me by using social networking tools.
I am a regular user of Twitter (probably one of the most prolific Aussies, actually), I use Facebook to track what my professional communities (and friends) are up to and are talking about, I use LinkedIn for strictly business networking and to ask and answer relevant questions, I use Upcoming to track and note my attendance at various events and I use several other social networks for their specific purposes - Flickr for photos, delicious and Magnolia for bookmarking, TripIt and Dopplr for travel and meeting coordination and BrightKite (a new network) for tracking location and arranging serendipitous connections with colleagues, peers and friends. I also blog and use tools like Google Calendar, BaseCamp and Google Docs to keep track and store information that is important to me and my clients.
There's no reason your organization couldn't be doing the same. If it's good enough for Downing Street, who are officially blogging, using Twitter, YouTube and Flickr and significantly opening up the British government to constituent participation, it's probably good enough for your organisation. As an Australian, I only hope that our Prime Minister sees what's happening in Britain and does something similar.
I would be more than happy to have a conversation with you or anyone else reading this post about how social tools can help you build brand and community for you and your organisation.
This post is the first of a series of posts on social media, business and knowledge I'm doing at MAPping Company Success, a corporate and employee culture blog by Miki Saxon, CEO of RampUp Solutions. Miki also writes Leadership Turn, a successful leadership blog on the b5 media network.
Tagged: business, collaboration, social networking
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