Adrian Swinscoe
| @adrianswinscoeMy name is Adrian Swinscoe and my business focuses on helping companies large and small develop and implement customer-focused and sustainable growth strategies.
Here on the blog I like to share ideas and stories that can help you grow your business, particularly by building better relationships with your people and your customers allowing you to improve customer service, loyalty, retention and the lifetime value of all of your customers.
Now that you are here do leave a comment and say 'Hi!' or drop by the website at www.adrianswinscoe.com
34 articles by Adrian Swinscoe
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Clutter Causes Poor Customer Service: Is it Time to Tidy Up Your Act?
Aug. 11, 2011 -
Does Your CEO Deal with Customers Directly?
July 13, 2011 -
Is Twitter About to Grow Up as a Customer Service Channel? Removing the Follow Back Requirement
July 6, 2011 -
Is Twitter About to Grow Up as a Customer Service Channel? Removing the Follow Back Requirement
July 6, 2011 -
What's Going to Make You Stand Out?
April 6, 2011 -
What Kind of Customer Loyalty and Retention Programs Can Small and Medium-sized Businesses Easily Implement?
March 2, 2011 -
I'm Confused. Why Do Most CEOs Not Get Employee Engagement?
Jan. 19, 2011 -
Is customer service bad in the UK and is it a class thing?
Jan. 14, 2011 -
Giving your customers more choice is a good thing. Or is it?
Jan. 7, 2011 -
Phone trees in social media to drive your word of mouth?
Jan. 5, 2011 -
Three Strategic Pillars for 2011
Dec. 31, 2010 -
Emotional and logical customer satisfaction: know the difference?
Dec. 14, 2010 -
Customer service, flexibility and a disastrous situation
Dec. 10, 2010 -
Are you turning your hunches into great ideas?
Dec. 3, 2010 -
Deliver a customer experience that matches your customers journey
Nov. 10, 2010 -
What is Good Growth? #sme
Nov. 8, 2010 -
Is your marketing sending out mixed messages to your customers?
Nov. 7, 2010 -
Simple steps for building a customer service led culture from one of the world's best
Nov. 4, 2010 -
#1 of 10 ways to build a culture of innovation and creativity
Nov. 2, 2010 -
8 steps to building better relationships with your customers
Nov. 1, 2010 -
Mistruths are no way to build trust with your customers
Oct. 25, 2010 -
Swimming against the tide to help you stand out
Oct. 20, 2010 -
Are you there at the start of your customers journey?
Oct. 13, 2010 -
Customer relationships and the primacy and recency effect
Oct. 12, 2010 -
What can we learn from our worst customers?
Sept. 27, 2010