Lynn Hunsaker
Customer Experience Strategist, ClearAction | @clearactionLynn Hunsaker is a Customer Experience Strategist, and head of ClearAction customer experience management consulting. She specializes in customer-centric culture, customer experience innovation, and employee engagement in customer experience optimization. www.clearaction.biz
She is author of 3 ehandbooks: Customer Experience Improvement Momentum, Innovating Superior Customer Experience, and Metrics You Can Manage for Success. (http://amazon.com/author/lynnhunsaker) She is also a prominent author about customer experience management, business-to-business customers, and employee engagement on CustomerThink.com.
Lynn founded the Annual ClearAction Business-to-Business Customer Experience Management Best Practices Study: http://ClearAction.biz/benchmarking
3 articles by Lynn Hunsaker
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Customer Experience Wish Lists & Actions
March 10, 2011 -
Customer-Centric SWOT
Dec. 28, 2010 -
Defining Customer Experience Management
Oct. 13, 2010