Sofie De Beule
Content & Community Manager, Engagor | @engagorSofie De Beule is Content & Community Manager at Engagor, a platform with enterprise technology for social customer care teams. Sofie is a Thought Leader and Brand Advocate specializing in social customer service and customer experience.
Feel free to start a conversation with her via Twitter @SofieDBeule
42 articles by Sofie De Beule
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5 Great Alternatives to 24/7 Social Customer Service
April 1, 2015 -
Top Trends to Organize Your Social Customer Care Team
March 24, 2015 -
How to Determine Your Business Hours for Social Customer Service
March 19, 2015 -
5 Tips to Organize Your Social Customer Service Planning
March 12, 2015 -
Does Your Brand Need to Provide Social Customer Service Over the Weekend?
March 5, 2015 -
Why Real-Time Engagement Is the Biggest Social Media Challenge for Brands
Feb. 18, 2015 -
How to Make Sure Your Brand Is Tracking the Right Data on Social Media
Feb. 17, 2015 -
3 Key Steps to Make Sense of Social Customer Data
Feb. 4, 2015 -
3 Tips to Meet Your Customers' Expectations on Social Media
Jan. 30, 2015 -
4 Key Benefits of One Unified Social Media Inbox for Brands
Jan. 21, 2015 -
5 Most Important Roadblocks for Real-Time Social Media Engagement
Jan. 14, 2015 -
7 Steps to Master Real-Time Social Media Engagement
Jan. 8, 2015 -
How eCommerce Brands Recreate the Offline Christmas Experience Online
Dec. 17, 2014 -
5 Ways to Optimize Your Customer Care Twitter Bio
Nov. 25, 2014 -
7 Key Social Media Mistakes to Avoid
Nov. 14, 2014 -
5 Ways Social Media Has Completely Transformed the Telecom Industry
Sept. 19, 2014 -
6 Tips to Boost Your Twitter Conversations
May 24, 2014 -
What Startups Can Learn From Established Brands on Social Media
May 21, 2014 -
Why Location-Based Social Data is the New Currency
May 6, 2014 -
The Future of Social Customer Service: Seamless Customer Experience
April 24, 2014 -
How to Engage Your Millennial Customers
April 23, 2014 -
How Most Companies Fail at Social Customer Service
March 20, 2014 -
How Brands Should Show Off Their Authentic Voice on Social Media
March 20, 2014 -
3 Ways Airlines Command Social Customer Service in 2014
March 6, 2014 -
5 Ways to Empower Your Customers to Be Your Biggest Marketers
March 6, 2014